Bootsy15 Posted September 4, 2014 #1 Share Posted September 4, 2014 We have recently booked a F grade cabin on Rhapsody on deck four for summer 2015, direct from RCI website. Both G & F grade cabins are described as Panoramic window cabins with 220 sq ft on the website but they actually only have a picture window and 152 sq ft. The advertising cabin photo also has a picture of the panoramic window. RCI are totally aware that the descriptions are totally inaccurate on their website but refuse to offer any reduction in cabin costs or move to a genuine panoramic cabin. They say that an email apology is sufficient. I have checked many of the Rhapsody sailings for 2015 and all the online descriptions for cabin grades G & F are incorrect. As we are in the UK, I am sure that this is miss-selling/mis-advertising. I wonder if anyone else is having the same problems as us - any advice how to proceed would be gratefully received as we seem to be going around in circles with RCI customer services. I would hate for any others to be disappointed like we are. Link to comment Share on other sites More sharing options...
Lady49Monet Posted September 4, 2014 #2 Share Posted September 4, 2014 Report to Trading Standards would be a start. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
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