crindy Posted November 16, 2014 #1 Share Posted November 16, 2014 I have entered my VIFP number to check my club level. Account comes up but does not list any of my past 10 + Carnival cruises over the last 20 years. I see a tab where I can enter dates of previous cruises individually for an adjustment. I do not remember these specific dates. Has anyone had the same experience? Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
familycruzr Posted November 16, 2014 #2 Share Posted November 16, 2014 Did you cruise with a different name? If so, Carnival might be able to recover them for you. I went on 2 cruises before they started tracking cruises, but I sent them copies of my embarkation photos and they gave me credit for the cruises. Link to comment Share on other sites More sharing options...
crindy Posted November 16, 2014 Author #3 Share Posted November 16, 2014 Have used same name. Pulled up husbands account. No past cruises on his either. We did have a gold card on our last cruise. I am going to call Carnival. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
smokester Posted November 16, 2014 #4 Share Posted November 16, 2014 Let us know what happens. My DH doesn't show up either Link to comment Share on other sites More sharing options...
AngAndBoys Posted November 16, 2014 #5 Share Posted November 16, 2014 If it's been a while, you might have 2 VIFP numbers in the system which is causing your problem. I did and it took approximately forever for them to get my accounts merged in the system. I emailed several times. After about a year of this, it was fixed. :D Link to comment Share on other sites More sharing options...
oncruisecontrol Posted November 16, 2014 #6 Share Posted November 16, 2014 We have had problems, though not recently. I have every sail and sign card from all of my cruises (and I'm platinum) and having these has made it a lot easier to straighten out the discrepancies. Link to comment Share on other sites More sharing options...
krispykreme97 Posted November 16, 2014 #7 Share Posted November 16, 2014 I've had the same issue I'm platnium and after every cruise they try to issue me a new VIP number as soon as I receive that email welcoming me to the Red VIP club I call carnival to get it fix my PVP says she doesn't know why it keeps doing that but it may have something with my name which is La Tonya one word with a space but some of my cruises has it as one word without the space and others have my first name as just La Sent using the Cruise Critic forums app Link to comment Share on other sites More sharing options...
crindy Posted November 16, 2014 Author #8 Share Posted November 16, 2014 Thanks everyone. I am going to call on Monday. Busy with family this weekend. Wish I would have saved those cards. May have some photos with date on back. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
oncruisecontrol Posted November 16, 2014 #9 Share Posted November 16, 2014 Thanks everyone. I am going to call on Monday. Busy with family this weekend. Wish I would have saved those cards. May have some photos with date on back. Sent from my iPhone using Forums Most importantly, the S&S cards have your sail date and folio number on them. Link to comment Share on other sites More sharing options...
Out to sea! Posted November 16, 2014 #10 Share Posted November 16, 2014 I have entered my VIFP number to check my club level. Account comes up but does not list any of my past 10 + Carnival cruises over the last 20 years. I see a tab where I can enter dates of previous cruises individually for an adjustment. I do not remember these specific dates. Has anyone had the same experience? Sent from my iPad using Forums Have used same name. Pulled up husbands account. No past cruises on his either. We did have a gold card on our last cruise. I am going to call Carnival. Sent from my iPad using Forums If you have 10 plus cruises over the past 20 years you most likely should have gotten a Platinum card. Link to comment Share on other sites More sharing options...
crindy Posted November 16, 2014 Author #11 Share Posted November 16, 2014 I agree Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
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