For those who have had cruises cancelled before...

[eminence_front]

... How long did it take for you to receive your refund from Carnival? I hear 14 business days, but I'm not surprised if it's at least a month (or two) before I get it.

[mosel]

We cancelled a cruise and rebooked because Carnival would not give us a price reduction before final payment. It took 3 weeks and that was after we called and bugged them about it. So don't give up on them they will keep the money as long as they can. Cindy

[GoinCruisin]

... How long did it take for you to receive your refund from Carnival? I hear 14 business days, but I'm not surprised if it's at least a month (or two) before I get it.

 

Em, I believe their website said 2-4 weeks...

[hdawson]

With 10,000+ cancellations, notifications, rebookings and refunds, be patient and understanding of the job they have.

[GoinCruisin]

With 10,000+ cancellations, notifications, rebookings and refunds, be patient and understanding of the job they have.

 

LOL, that's just 1 weeks worth of cruisers to contact,.... they probably have closer to 200,000 calls to make alone... it could likely take just a little while... I cannot even imagine the life of a PVP right now :eek:

[hdawson]

GoinCruisin. Of course you're right. I just threw out a number off the top of my head. Will try to be more careful with my figures in the future. LOL

[GoinCruisin]

GoinCruisin. Of course you're right. I just threw out a number off the top of my head. Will try to be more careful with my figures in the future. LOL

 

LOL! I was trying to crunch the numbers, and just couldn't imagine all those dang phone calls!!!!!!!!!!!! Not to mention the irrate customers :(

[sailinglisa]

And in the meantime, Carnival is making money on the interest they get on the money that is not refunded in a timely manner.

[themom]

I had email last night saying refund to my credit card in 7-10 days.

[Lisab733]

What I found silly is when I rebooked our cancelled cruise on the 10/09 Elation, the cruise I rebooked was cheaper (shorter) and they couldn't just credit my ship n sail account. No, they have to send me a refund. Then I can turn around and call and have it added on as a credit to my ship n sail account (fun ship dollars). You would think they could streamline the process a little bit, but from what the PVP said is there is a different department for each phase of the transaction.:confused: Oh well, hope to seem my refund by my cruise date....:D