alexsmom Posted April 5, 2004 #1 Share Posted April 5, 2004 Booked a cruise to Bermuda with Buy Cruises. When I booked asked the agent if she would monitor the price for changes. She assured me she did. I called several months later since I had not heard anything from her.When I inquired about the price, she said I don;t watch the price you'll have to contact customer service and transferred me before I could say another word. Couldn't get through to anyone there. Am used to Kim for my princess cruises and am sorry I used them. Anyone else have this experience with them? Link to comment Share on other sites More sharing options...
kitty555 Posted April 6, 2004 #2 Share Posted April 6, 2004 I used them a few years ago 3 times when they were a smaller shop and JD and Todd would answer most calls. Now that they've gotten bigger their service has gone down hill big time. I don't waste my time even checking prices there any more. I was much more knowledgeable than the people that answered their phones about cruising. They told me when I called to check their website for prices because that is what it is and there is no dealing with them any more. Link to comment Share on other sites More sharing options...
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