Wrong Suite Number on Booking

[laurensmom1]

I am sailing on the Divina on July 16. The email that I received confirming my reservation shows that I am in suite Aurea #10008. Today I checked my booking on MSC website and it shows I am booked in suite Aurea # 90004. MSC is closed now so I can not call. when I look at available cabins for the July 16 cruise cabin 10008 is now showing as available. My question is, if someone books a reservation on line tonight and they get cabin 10008 when I call MSC in the morning, will they fix this and give me my original cabin, since I have 2 emails from them confirming cabin 10008. This is my first cruise on MSC so I am not familiar with their customer service.

[Mikesa1721]

I am sailing on the Divina on July 16. The email that I received confirming my reservation shows that I am in suite Aurea #10008. Today I checked my booking on MSC website and it shows I am booked in suite Aurea # 90004. MSC is closed now so I can not call. when I look at available cabins for the July 16 cruise cabin 10008 is now showing as available. My question is, if someone books a reservation on line tonight and they get cabin 10008 when I call MSC in the morning, will they fix this and give me my original cabin, since I have 2 emails from them confirming cabin 10008. This is my first cruise on MSC so I am not familiar with their customer service.

 

I just did a mock booking for your sail date and the only suite available according to MSC's website is 10006. I don't have access to the rest of the staterooms that might be available,,I'm just going by the website,,,call first thing in the morning. You have the e-mails confirming your stateroom so MSC will honor it.

[laurensmom1]

thanks Mike hopefully they will fix it when I call in the morning. There may be a problem with the website, because i tried a mock booking again and it still shows 10008 available

[Skier52]

thanks Mike hopefully they will fix it when I call in the morning. There may be a problem with the website, because i tried a mock booking again and it still shows 10008 available

 

The UK web site has these cabins available at 01:15 GMT 24 Apr 2016

 

9005;9006

 

10006

 

11002/3/4/5/6/7/8

 

10008 is not listed as available

 

Pete

Edited April 24, 2016 by Skier52