Can't reach supervisor at Casinos at Sea no matter what I do

[pokerpro5]

Hey everyone,

 

Hoping maybe some experienced Casinos at Sea (CAS) cruisers can help me out here.

 

I have an issue which needs to be resolved. I won't bother boring you guys with the issue itself, as that's not really important here.

 

The problem is that my issue has to be handled by a supervisor, and I absolutely, positively cannot reach one!

 

I first tried to reach them during Hurricane Irma. I realize that the office was closed for a few days, and then they reopened with a skeleton staff. So I had patience and left a message for the supervisor to call me back.

 

Nothing.

 

I called again, and left another message.

 

Nothing.

 

I called again and had them actually e-mail the supervisor, explaining that I wasn't getting called and that I really needed a call back.

 

Still nothing.

 

Keep in mind that I was waiting a few days in between calls.

 

I decided to wait a few weeks, as it wasn't an urgent matter. I felt that perhaps they were just super-backlogged with calls and forgot me (though this isn't a good excuse), so I let things calm down.

 

Still nothing.

 

I am very frustrated. Keep in mind that I am NOT someone who is just refusing to take "no" for an answer and is endlessly hassling NCL. I simply want ONE phone call with a supervisor at CAS. I don't think that's too much to ask as a customer.

 

Any suggestions? Is there a way I can reach an upper manager there to inform them that nobody is calling me back? Any other suggestions?

 

Any help would be appreciated. Thanks.

[txagfan]

Yeah...it’s a lot easier to ignore someone who won’t say what they need.

 

 

Sent from my iPhone using Tapatalk

[sunnykat]

It sounds to me as if you have been very patient in trying to obtain a response. If you have a cruise consultant then you can request help with contacting the supervisor via that person. It's possible the CC can expedite the contact. If you do not have a CC then try a written request via NCL Customer Service. In the past, I have previously left messages for the Casinos @Sea office and not received a call back for very simple issues so I understand your frustration. Good Luck!

[NMLady]

...

 

I already took "the path" you are describing. I explained my issue to the regular rep, and they told me that I would need a supervisor, and transferred me to a voicemail to leave a message.

 

Then I never got a call from one. ...

 

I hope you are calling the CAS phone number and not the regular NCL number.

[goldmom]

I would suggest that you call back the Rep you originally spoke to who said you would need to speak to a Supervisor. Explain to him that you've left several messages and that you haven't heard back. Ask him for his suggestion and/or ask him to transfer you to the Supervisor or to give you his direct contact number. I would think that someone in the CAS department would be better equipped to help you than someone on this forum.

[macandlucy]

I had a kind of complicated question for CAS and when I called the CAS agent suggested I email casinoinquiries@NCL.com. He said that was a good route to reach a manager. Maybe that would work for you?

[AndyCapn]

So many deleted messages. I guess the OP ratted out to the moderators.

 

Hey pokerpro, at least somebody is listening to your bitching!