Can't reach travel agent to make final deposit

[milesfromu]

We also had Greg as TA. I couldn’t get in touch with him either. Called Captains Club. They gave me a number to call which was the large agency he was affiliated with. Every thing seems to be in order all though I did have to send copy of my invoice. Frankly I think this guy just took off. My new agent did let drop that Greg was AWOL and the letter I reviewed from agency explaining situation said he left for personal reasons. I received the explanation letter after I made contact with agency. I was also very nervous about the whole thing !!

 

 

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So were you able to transfer a reservation to another agent? The constant message on GP is that he is on medical leave. I can't see why he would maintain a dedicated phone number and website if he did not plan to return. On the other hand, I also do not understand why he has no autoreply on email or voice message directing you elsewhere in the interim. I would feel more comfortable moving my reservations elsewhere within TPI, but they suggested it was not necessary.

[josumello]

So were you able to transfer a reservation to another agent? The constant message on GP is that he is on medical leave. I can't see why he would maintain a dedicated phone number and website if he did not plan to return. On the other hand, I also do not understand why he has no autoreply on email or voice message directing you elsewhere in the interim. I would feel more comfortable moving my reservations elsewhere within TPI, but they suggested it was not necessary.

 

 

 

Yes, I was assigned a new agent. BUT I had to be a bit proactive. When Celebrity gave me the phone number to call it was the phone number of the parent agency with an extension #. After calling this # a few times with no answer I figured out that this must be Greg’s #. So I called the number again and did not dial the extension. I was able to be connected to a real person who seemed to understand the problem. She then connected me to as agent who was able to take over the booking. The main agency was very responsive.

 

 

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