Anyone have to get refund from onboard jewelry purchase?

[jessdonna]

Dh purchased a ring and bracelet to match onboard the Triumph in Dec. Within one week one of the stones fell out of the bracelet. We did everything we were told to do at the site. The number you call is a recording "everyone busy leave name and # call will be returned in the order its recieved'. Have tried holding line for minutes on end and left message with no return. Have now sent email hoping for response from someone that our return is being processed. Was wondering about anyone else's experience. It may all work out but we are becoming alittle impatient. Thanks in advance for any responses.

 

Donna

[Ship Addict]

If it has been a month and you have not gotten any kind of response, I would look for other ways to take care of it. Call the reservations number, ask for a supervisor, and tell them what is going on. Ask for them to give you a working number where you will actually talk to a person. You can also email or write a letter to Guest Relations. If that fails, send Bob an email. I don't have his email address, but I am sure others on this board do.

 

They promise a guarantee if something happens to your jewelry. I would be pretty upset if they didn't stand behind it. I usually wouldn't buy jewelry on a cruise ship simply because it would be a pain to followup if something happened, but DH and I did buy watches on our last cruise. They were the $10 watches, but I still have those receipts in case something happens to them! And I seriously would followup on it if they broke and I thought I needed to use their guarantee.

 

Good luck and keep us posted.

[LornaT]

You can contact Carnival but they don't own the shops (or the casino) on board their ships, the space is leased to an outside company, their name and info is:

Starboard Cruise Services

8052 N.W. 14th Street

Miami, FL 33126

Tel: (786) 845-7536 Fax: (305) 715-9789.

 

So I think you would do better to contact them.

[jeff318]

You can contact Carnival but they don't own the shops (or the casino) on board their ships, the space is leased to an outside company, their name and info is:

Starboard Cruise Services

Gee, it was interesting to look up this company's website.

 

Formerly known as Greyhound Leisure Services, Starboard has been a duty-free retailer since 1958 and in January 2000 was acquired by the multi-national company LVMH Moet Hennessy Louis Vuitton, Inc., the world's leading luxury brand group.

[Ship Addict]

My paperwork says that Carnival guarantees your purchases (it doesn't mention anything about a separate company), so if following the normal channels doesn't work, you can bet I would start bugging Carnival about it.

[sportsterjohn]

I tried getting a refund / exchange for a $50 watch I bought on an NCL ship. Didn't have any luck with it. I did not have a receipt but tried to exchange it on a different NCL ship later that year. It was one of the fake designer brands that you find on the ships but no where else. The 2nd ship did have the same brand and it was obviously broken but I still didn't get anywhere with it.

[jessdonna]

Thanks for all the replies. Happy to say after another phone call and not so nice email we just recieved call from the company who run the shops. They say return is being worked on and provided us with a document #. Should recieve refund within 2 more wks. They say standard time for refunds are 4-6wks. I seriously doubt we will ever make jewelry purchases again onboard however are relieved to have spoken to someone. Will followup when refund is recieved. Happy cruising!:)

[jcs56]

I was hoping to find out something here too. I just returned a diamond/tanzanite ring purchased on board. A week after getting home one diamond was missing and the tanzanite was chipped under a prong. I just wasn't happy with the quality. I sent it to via Fed Ex to the address posted above. I insured it .... I paid 1800.00 for it. It's been 2 weeks so hopefully I will hear something soon. The web site says they have an unconditional guarantee for up to one year. On the web site they give you a printable form to send along.

 

Starboard Cruise Services

[jessdonna]

After last post I checked email and had a response from the email I had sent starboard cruise. They said my refund was now taken care of and should appear on my card. We will see tomorrow when bank statements update. I did mention in my email that I was a member here and I was keeping board abreast of situation. I have seen others do the same in different situations. Feeling much better now.

 

Jan It looks like you have done all the right things. Good luck on refund.