NCL handling of cancelled cruise booked with land based casino certificate

[lt0826]

Just got off phone with NCL. My cruise was scheduled to depart this coming Sunday. And we did not cancel; we waited and NCL cancelled. I booked with Caesars using a certificate offer and used 7 star experience credits to pay port fees and taxes and I had 2 cruise nexts to use for my son and to go toward gratuities. So I had less than $100 spent out of pocket.

 

This is what I was told. Cruisenexts come back to me. Yay. My certificate is good for same itinerary out of same port at same cabin level - but can be a different boat. I can still use my experience credits but she seemed less certain on that. But note that Caesars also announced yesterday that they would make good on experience credits.

 

This may be related to my exact certificate, but I need to reserve by April 27 and can use it on a qualifying cruise through December 31, 2021.

Better than the worst they could have done which is too bad, so sad, your promos are expired no credit at all. although not the best they could have done which is give me the cash value at 125pct as an FCC and use on any cruise. I admit I was hoping for, but did not expect, the latter, as it would be nice to use credits to do Hawaii which the certificates are never good for.

Edited March 25, 2020 by lt0826

[Joyce898]

How long did it take for you to see the FCC to use it on your re-booked cruise up to Dec 2021?

[lt0826]

I don't see it and I don't think for me it is an FCC. They are just extending the time I can use the cruise certificate. And in theory the time I can use the experience credits.