Need help with boarding documents ASAP - Aug. 2 cruise

[4cooks]

I would appreciate it if someone who has been on MSC before could help me.  My son is scheduled for this cruise and has no boarding documents as they are still showing on line he has not fully checked in.  He has completed everything and spoke on the phone with them last week and they said he was checked in and the portal would update.  As of today, not updated.  He has called numerous times trying to get someone to help him and they keep putting him on hold and then disconnecting after 1 hour of hold time.  We are/were avid cruisers and have never had this type of thing happen on any other cruise.  I do not know what to advise him to do if he cannot connect with someone.  His boarding time is 8 am so he is one of the first and as of right now he has no documents.. or luggage tags etc. Just looking for someone who could point me in the right direction of what he should do on this particular cruise line.  Thank you so much!!!

[deniseatnycs]

Hi 4 cooks.  Has he downloaded the MSC app or using the MSC Website? 

Mostly the delay has been because the insurance details have not been updated, difficult to do this if you cannot get through on the phone.

 

If they have a confirmed, paid in full booking then its less of a problem.  MSC are usually pretty good and will assist at the port, they always have extra luggage tags so no problem with that one. Just remember to take everything with them, passenger health forms, insurance,   confirmation and proof of payment (they may not be needed)   and access to their  booking on the app.

 

Hope they have a great time 

[AWLewis]

I’m so sorry!  We are in the exact same situation for our cruise in two weeks.  I hope it works out!  Keep us updated!

[AWLewis]

Was he able to get on ok?

[4cooks]

Yes.  Thank you for asking.  He said they finally got their paperwork at 9 p.m. last night and today at the port went easily.  He did say for all the confusion before the port, the people there today were incredibly nice and accommodating. 

[doublebzz]

Was this a European cruise and if so, was he required to buy Covid insurance from MSC?

[4cooks]

3 hours ago, doublebzz said:

Was this a European cruise and if so, was he required to buy Covid insurance from MSC?

No. It left from Miami.