Purchase on Celebrity

[wasup254]

We purchased a ring on board Millie in November and the stone(Ta****te) fall out as we got home, the very first day off the ship, go figure. We sent the ring back and asked for a full refund, it is still not credited back to our card. Is this too long to wait for a refund? Has anyone had similiar issues?

 

we tried to dispute the charges and the card we used wanted u sto call Starboard and see what could be worked out. I said I want the 600 dollars credited.

 

Thanks

[usha]

This isn't an uncommon thing; prongs get snagged, stones get loose and can fall out. If you still have the tanzanite, you can go to a local jeweler and have the stone reset.

[tuggers]

Bummer!

[wasup254]

Tanzanite was lost....waiting for them to refund us and it has been a long time. We wrote a letter to them and said we wanted a refund no repair...I had the ring one day off of the ship!

 

Marlene

[bububr]

never good to wear nice jewelry especially with prongs during debarkation. Also tanzanite is a soft stone, and one good whack ant it can break or fall out of its setting.

 

Sorry to hear about your misfortune.

 

I have a great jeweler. A few cruises ago I bought a few diamonds at DI to have set into a ring I always wanted....a sliding channel set ( the stones slide back and forth as you move your hand ). He valued the stones at much more than I paid, and made the ring. Last year after loosing weight I had the ring resized, unfortunately the channel opened slightly, and the first night at the casino I pulled the handle of a slot and the stones went flying....I never found them. Returning home, I told my jeweler, and he replaced them at no charge with stones of an even higher quality.

 

A good jeweler stands behind their product.

 

Call and ask for an update on your situation. Would you agree to the same ring if it was replaced? Sometimes when someone wants a full refund and is demanding it looks like buyers remorse. Have they offered you any compensation, to reset the stone....etc?

 

Dave:eek:

[hajekfam]

Marlene - what an awful thing to happen. This really wasn't a good end of the year for you what with the hurricane, the problems with the trans, and the quality of the two day cruise following and now this.

Hope things are looking up for you!

Karen

[wasup254]

Hi Karen,

 

Yes, we are still in total disarray, from Wilma...this doesnt help

 

We are booked on a transatlantic from Fort Lauderdale to Copenhagen on 4-30 on the Princess Star...we are going with another couple we meet on the cruise Amy and Cliff. Did u meet them?

 

 

Dorie and Bud from Reno were in Fort Lauderdale in Feb,they got a great deal on a week on the Costa for no lie 299 each for an oceanview!!!!

 

So what are u two up to?

 

Marlene

[wasup254]

Nice to see a GTY honored, no questions asked at all. We got a check in the mail and that was it

 

MArlene