Pitiful customer service

[Jessejo]

This issue needs to be on page 1.  I was amazed to read here that some had waited up to 5 hours to speak to someone!  I’m on hold for EZAir for the third time today.  I gave up after being on hold for 15 minutes (I think the “representative” was at her home in a foreign country).  I was on hold for an hour the second time.  Am now trying again.  I called on Friday, the representative told me that a flight had been changed to a day before what the airline showed, he was not an EZAir agent…. I’m afraid to try to make changes online as I’m afraid of losing the good price I got originally.  I paid in full in February for my June cruise just so I could be sure to get the airline seats I wanted - Princess won’t pay the airline until 45 days before the cruise; changes can’t be made after 45 days - makes no sense.  HELP ME NOW, PRINCESS, PLEASE!