Problems with NCL app?

[MartaMartian]

I booked a cruise for myself and my cousin. She has tried many times to download and log onto the app but it does not recognize our registration numnber.  She has called NCL several times and they  haven't been able to fix it. How can she complete her check in if the app/website does not allow her to link herself to our cruise? My app is showing her listed as a guest along with me and we have shore excursions and dining booked in both our names

[Bennyboats28]

Hi Marta, 

 

I had this problem only a couple of weeks ago when trying to link my Jade cruise to my account. The problem I had was that the name of the guest used on the booking must match what you use in the app. 

 

I had to create a new account on the NCL app using my full name that was on the booking invoice and then I could link the reservation. You will have to create a new account with the full name matching the invoice and then login. Once you are then logged in it will tell you to link your reservation which then should work. 

 

Let me know if this helps at all