DaveA Posted October 4, 2022 #1 Share Posted October 4, 2022 As a result of issues with the Quest voyage ending in Montreal today we have been given a credit against a new booking that has to be sailed within one year. We have an existing booking, deposit paid and balance due soon. We already have our holidays planned for the next year, so no option for an extra Seabourn cruise that soon. Does anyone have any experience of Seabourn being flexible either allowing use of credit against an existing booking or extending the validity period? I will also check with our travel agent when we get home. I realise we could cancel and re-book our next cruise but I suspect the flights (booked through Seabourn) will no longer be available or have gone up in price so losing our deposit as well would make it not worthwhile. Link to comment Share on other sites More sharing options...
Mr Luxury Posted October 4, 2022 #2 Share Posted October 4, 2022 2 hours ago, DaveA said: As a result of issues with the Quest voyage ending in Montreal today we have been given a credit against a new booking that has to be sailed within one year. We have an existing booking, deposit paid and balance due soon. We already have our holidays planned for the next year, so no option for an extra Seabourn cruise that soon. Does anyone have any experience of Seabourn being flexible either allowing use of credit against an existing booking or extending the validity period? I will also check with our travel agent when we get home. I realise we could cancel and re-book our next cruise but I suspect the flights (booked through Seabourn) will no longer be available or have gone up in price so losing our deposit as well would make it not worthwhile. What a nice problem to have. Hope it all works out. 1 Link to comment Share on other sites More sharing options...
Rare fudge Posted October 4, 2022 #3 Share Posted October 4, 2022 Yes, we had exactly those circumstances to the letter, it would be wrong to write the conclusion on here however, we wrote to Seabourn direct and after much deliberation had some success so it can be done. Link to comment Share on other sites More sharing options...
Rare fudge Posted October 4, 2022 #4 Share Posted October 4, 2022 Are we allowed to put our e mail address on here for people to make contact please? Link to comment Share on other sites More sharing options...
DaveA Posted October 4, 2022 Author #5 Share Posted October 4, 2022 2 hours ago, fudge said: Yes, we had exactly those circumstances to the letter, it would be wrong to write the conclusion on here however, we wrote to Seabourn direct and after much deliberation had some success so it can be done. Thanks fudge. It would be great if you could let me know a little more. Email dwa at dwandmea dot co dot uk Link to comment Share on other sites More sharing options...
Rare fudge Posted October 5, 2022 #6 Share Posted October 5, 2022 Will do, mail you later. Link to comment Share on other sites More sharing options...
Michael219 Posted October 5, 2022 #7 Share Posted October 5, 2022 On 10/4/2022 at 8:30 AM, DaveA said: As a result of issues with the Quest voyage ending in Montreal today we have been given a credit against a new booking that has to be sailed within one year. We have an existing booking, deposit paid and balance due soon. We already have our holidays planned for the next year, so no option for an extra Seabourn cruise that soon. Does anyone have any experience of Seabourn being flexible either allowing use of credit against an existing booking or extending the validity period? I will also check with our travel agent when we get home. I realise we could cancel and re-book our next cruise but I suspect the flights (booked through Seabourn) will no longer be available or have gone up in price so losing our deposit as well would make it not worthwhile. Dave A, as we are boarding the Quest in a few weeks, any chance you might elaborate on the issues you had to deal with? Thank you! Link to comment Share on other sites More sharing options...
DaveA Posted October 5, 2022 Author #8 Share Posted October 5, 2022 The credit was issued to all passengers because of the considerable itinerary changes. For details of those and other issues we experienced I suggest you read the thread Live from Seabourn Quest Montreal- Montreal started by Catlover54 Link to comment Share on other sites More sharing options...
Michael219 Posted October 5, 2022 #9 Share Posted October 5, 2022 Thanks DaveA, I will do that now. Link to comment Share on other sites More sharing options...
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