Carnival Radiance 3/20-3/24 Catalina Cancellation Letter

[ktj1011]

Did anyone sail the Radiance from Long Beach 3/20-3/24 and happen to have a picture of the letter informing guests that Catalina would be canceled? Carnival is telling me I can only contact guest care by email, and I need a copy of that letter to submit to travel insurance. Thanks!

[staceyglow]

3 minutes ago, ktj1011 said:

Did anyone sail the Radiance from Long Beach 3/20-3/24 and happen to have a picture of the letter informing guests that Catalina would be canceled? Carnival is telling me I can only contact guest care by email, and I need a copy of that letter to submit to travel insurance. Thanks!

Did they cancel the entire cruise? If not, what type of reimbursement are you expecting? 

[ktj1011]

No they did not cancel the entire cruise. The 3rd party travel insurance that I purchased reimburses $250 per person for a canceled port. Catalina was canceled and not replaced with another port, so they said with proof of the cancellation we will be compensated. 

[def0715]

Did they say why that stop was canceled? 

[ktj1011]

It was canceled due to weather.