Viva and Prima private hot tubs out of service

[cruiseny4life]

1 hour ago, catdog123 said:

Any real way to find out for sure if the private hot tubs are still out of order for a January 21 cruise?  I just bid on one of them for upgrade.  I would rescind my bid if they are still unusable.  Like many others, it was a key factor in trying to upgrade.  The OBC would not make me happy.  

Remind me on Wednesday or Thursday. I board tomorrow. I'll try to remember to ask around! 

[Baby Koala]

I will let you know, based upon my experience. Leaving tomorrow AM Barcelona to NYC, Prima (11/20/23), we were already booked Haven - and then a room became available (not upgrade opportunity) - aft cabin with private hot tub - which is what we wanted to begin with so super excited we could book - hot tub was key to changing res - then about a week before departure, received an email from NCL advising about the private hot tub situation - really disappointed - but came here to learn more and learned this has been a long standing problem I did not even know about - so good idea to follow discussion here to see if you want to cancel upgrade bid! Wish I had known more - happy this forum is here for future planning 

[cruiseny4life]

3 minutes ago, Baby Koala said:

I will let you know, based upon my experience. Leaving tomorrow AM Barcelona to NYC, Prima (11/20/23), we were already booked Haven - and then a room became available (not upgrade opportunity) - aft cabin with private hot tub - which is what we wanted to begin with so super excited we could book - hot tub was key to changing res - then about a week before departure, received an email from NCL advising about the private hot tub situation - really disappointed - but came here to learn more and learned this has been a long standing problem I did not even know about - so good idea to follow discussion here to see if you want to cancel upgrade bid! Wish I had known more - happy this forum is here for future planning 

Well then! See you in the Haven! Guess I won't have to seek you out to ask. Yay for this forum! And I how you get ask the use out of that hot tub you desire!!

[Baby Koala]

Boarded NCL Prima today. Thrilled to report our private balcony hot tub is fully functional, no restrictions - house keeping got it filled right away, and explained if we wanted it cleaned they would do so but it is not necessary. Asked Haven concierge about OBC - he said this is no longer available because hot tubs have no restrictions - but when we got to our cabin, we have note cards showing we have the $500 in credits so we shall see.

[ReubenR]

@Baby Koala - please keep us updated! We just got our hot tub e-mail this evening. Would love the reassurance that the problem was solved. Which suite are you in? Have you met anyone from the other hot tub balcony suites to know if theirs were working too?

[Baby Koala]

Hi - at least as of our Barcelona to NYC trip, 11/20 to 12/1, we had full access (plus the onboard credit). Tub was empty when we arrived at our room - housekeeping filled it just as soon as we requested it. I will say the water comes out quite hot - 104 degrees - and remains pleasantly warm for about 24 hours. So each day we had housekeeping drain and refill it - super easy and quick process, I was amazed! - housekeeping was even able to fulfill our requests that it be filled and ready at certain times of day so we could have maximum enjoyment. Very pleased with the experience. We were on deck 11, aft facing - there are 2 of the particular suite we chose on entire ship - both deck 11 aft facing - I forget what it is called - it is a single large room with extra large balcony - not one of the multi-bedroom ones. We did not get a chance to speak to others who had private hot tubs. Good luck and safe travels! 

[cruiseny4life]

On 1/5/2024 at 9:51 PM, ReubenR said:

@Baby Koala - please keep us updated! We just got our hot tub e-mail this evening. Would love the reassurance that the problem was solved. Which suite are you in? Have you met anyone from the other hot tub balcony suites to know if theirs were working too?

Sorry I didn't come back to report, but I figured @Baby Koala had firsthand info, so no need for me.

 

I do hope you have a wonderful cruise and are able to use your hot tub as often as you'd like!