Anyone onboard currently?

[artbcpa]

12 hours ago, JTor said:

Hi everyone on board,

We have a cruise specialist agent and they are normally very good but they have tried to help us deal with Explora and we are still getting no where.. We are told they do not send cruise documents, we can only get them electronically on their website.. We have not been able to do this because we can’t figure out how to “link”our booking to our newly created account.  I have tried to call them, the agent has called them, I’ve emailed etc and we are getting no where.. Someone did finally respond and promised to do it but 2 working days later it still isn’t done.. 

 

How did you get your documents and get on the ship? Were you unable to book dining/spa/excursions until you were on board? this is so disappointing compared with what we are used to on other lines (oldCrystal, Silversea etc).

 

Not to mention my 86 y/o mother is coming with us and has her own booking and is NEVER going to be able to navigate this… I will have to do it for her but I cannot use my email on her account so there likely will be no solution other than me making a physical trip so I can sit at her computer with her and do it with her so the email “authentication” comes when I am present.. Definitely NOT an elderly-friendly policy!!

 

We had similar problems linking our account and making reservations.. So sorry they are still having them. We were able to make the dinner reservations by calling them. However that was not possible for the excursions. They promised several times to get it fixed, but never did. Considering that their parent MSC has been in business for such a long time, I don't understand why their systems are so screwed up. Their onboard billing was no better. When we asked about all these problems, we received their standard answer, "We WANT to be different".

[travelwide]

Stop stressing....just show up before the ship sails and all will be goid.