Regent's Exursion planning Staff is non-existent.
As a frequent small ship luxury cruise traveler, I have been exceedingly impressed with the intimate knowledge of the excursions=planning personnel at Seabourn and Silversea cruise lines. Their intimate, often personal, knowledge of each offering (how far from ship to bus pick up point, surfaces that might be impediments to walking with a cane or rolling walker, best recommended tours to reserve, etc.).
But I have been exasperated, frustrated and disappointed with Regent Seven Seas
I provided direct feedback to Destination Services and to the manager of that team after a horrendous botching of a scheduled tour in Edinburgh. Both the team members and the team manager were apathetic and actually lied to me about information that they said they provided. The details are in my September 2023 review of our British Isle cruise. That experience was the most disappointing event in an otherwise very good cruise.
