I appreciate many of your very kind sharing of your experiences while on, or your recitations of your diligent reading of their brochure’s descriptions of their many wonderful excursions.
I may not have articulated my angst properly and, therefore add this clarification.
It is the land-based Regent personnel responsible for excursions, and their parent corporate entity’s apparent decision to consolidate that department, that has diluted their ability to provide individual responsiveness to their luxury division’s passengers. In total, Norwegian Holdings, Inc. operates over 33 ships: Regent - 7; Oceania - 8 and Norwegian - 19. Their utter lack of responsiveness to my inquiries - no return calls, nor response to multiple e-mails, inabilities to reach supervisory personnel are inexcusable. Rest assured, I have no problem minimizing my land-based adventures due to my disabilities, and thoroughly enjoy maximizing my time sharing the total experience with my fellow passengers.
I do not need to compare RSSC’s administrative protocols with other luxury lines we have sailed with, although I can. Standing alone, their on-land customer service is lip service at least, and willful disregard for passenger experience at best.