Late arrivals

[Jaky1]

Hi everyone, We're leaving on Pacific Star next week & I was watching it ready to leave Brissy today & noticed it was running late, can someone tell me what happens in the event of it arriving late into one of the ports & we are on one of the early shore tours, do they try & get you on a later one if not do they give you a refund.

thanks Rob

[suey]

Hi Rob,

 

Most times the ship will make up the time she is running late over night. However, if you are late and the tour is arranged with P&O you will receive a full refund. If your tour is with another party you will probably need to claim on your insurance.

 

Cheers,

Chaz:)

on Suey's computer!!

[Skyrules]

Hi Rob,

 

Most times the ship will make up the time she is running late over night. However, if you are late and the tour is arranged with P&O you will receive a full refund. If your tour is with another party you will probably need to claim on your insurance.

 

Cheers,

Chaz:)

on Suey's computer!!

 

Twice we've sailed from Brisbane, and twice we left late (about 3hrs late on Pacific Sky and about 2 hrs late on Pacific Star). In both cases we were equally late into our first port of call, Noumea, and in both cases all P&O organised shore tours were cancelled, and all payments made were refunded to cruise cards immediately the decision to cancel was made.

 

On the Pacific Sky cruise, P&O provided a bus shuttle service between the ship and the restaurant precint at Lemon Bay, free of charge for any passengers that wanted to use it. On the Pacific Star cruise no alternate arrangements were made.

 

Cruises out of Brisbane which call at Noumea first are scheduled to arrive there at 2pm, so any late arrival pushes that back well into the afternoon/early evening, virtually guaranteeing any shore tours will be cancelled as there simply isn't the time left.

 

However this problem is unique to the afternoon arrivals in Noumea on cruises leaving Brisbane. At the ports that you are there all day, arriving first thing in the morning, there is more time available. As the shore tours are specifically for the ship passengers in most cases, they won't start until the ship arrrives, so they'll all go ahead, just a bit later. This happened to us on our Pacific Sky cruise - we arrived 1 hr late at Divine Island, and the shore tours started immediately passengers could start disembarking.

 

 

Kym

[ChrisBNE]

Hi Rob,

 

Most times the ship will make up the time she is running late over night. However, if you are late and the tour is arranged with P&O you will receive a full refund. If your tour is with another party you will probably need to claim on your insurance.

 

Cheers,

Chaz:)

on Suey's computer!!

 

You will find travel insurance will not cover you under that scenario.

[chaz cruiser]

You will find travel insurance will not cover you under that scenario.

 

In that case I guess you would claim the money back from P&O. I'm sure someone on here another time mentioned that they claimed it from insurance. Why wouldn't insurance cover you?

 

Cheers,

Chaz:)