Cruising89143 Posted December 27, 2006 #1 Share Posted December 27, 2006 We always hear about how bad RCI's customer service is but I wanted to pass along some good comments. Over the weekend I sent an email to RCI about my recent Jewel cruise. It was an upbeat email but I did point out several areas that I felt needed some improvement. Today I received a call from RCI asking me about the areas that I felt needed improving and also insuring that the crew members that I pointed out for exceptional service would be recognized. I never really expected to hear from someone at all. So RCI does follow up and I let the person calling know that I appreciated the fact that she took the time to call and discuss. So chock one up for RCI. Link to comment Share on other sites More sharing options...
Host Kewlguy Posted December 27, 2006 #2 Share Posted December 27, 2006 More people should contact the cruiselines when they have a positive cruise experience and not just when they have a complaint. It's important the employees who deserve extra acknowledgement receive it. Well done Gordon. :D Link to comment Share on other sites More sharing options...
traveler/ Posted December 28, 2006 #3 Share Posted December 28, 2006 We always hear about how bad RCI's customer service is but I wanted to pass along some good comments. Over the weekend I sent an email to RCI about my recent Jewel cruise. It was an upbeat email but I did point out several areas that I felt needed some improvement. Today I received a call from RCI asking me about the areas that I felt needed improving and also insuring that the crew members that I pointed out for exceptional service would be recognized. I never really expected to hear from someone at all. So RCI does follow up and I let the person calling know that I appreciated the fact that she took the time to call and discuss. So chock one up for RCI. May I ask to whom you sent the email? I sent an email (positive one )to Fain and Goldstein, hoping to hear from one of their assistants. Never heard back. Is there a better address to send comments to? Link to comment Share on other sites More sharing options...
Cruising89143 Posted December 28, 2006 Author #4 Share Posted December 28, 2006 Crown and Anchor. RCI Crown and Anchor E-mail Address(es): crownandanchor@rccl.com Link to comment Share on other sites More sharing options...
jdeatsch Posted December 28, 2006 #5 Share Posted December 28, 2006 I had a similar experience after NOTHING with previous emails. I had grown accustomed to RCI ignoring customer's emails. THIS time I got an email from the Director of customer service and she later called me. A pleasant surprise. Restores my faith in someone 'answering the phone'. <G> Jim Link to comment Share on other sites More sharing options...
Cruising89143 Posted December 28, 2006 Author #6 Share Posted December 28, 2006 Glad that you had the same experience. Link to comment Share on other sites More sharing options...
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