LTC Posted February 14, 2007 #1 Share Posted February 14, 2007 What do they do and how are they different from calling NCL's reservation number? Any information, both good and bad, would be appreciated. Link to comment Share on other sites More sharing options...
LateCruiser Posted February 14, 2007 #2 Share Posted February 14, 2007 What do they do and how are they different from calling NCL's reservation number? Any information, both good and bad, would be appreciated. We have one. I just called him a few minutes ago. He was on another call and I left a message. He called back within 5 minutes. I asked him a question that he wasn't sure of the answer to. He asked if he could call back in a few minutes again, and he did with the answer. Absolutely great service - very friendly, asked about my recently completed cruise, etc. This was the third time I've used him. Always very responsive. Link to comment Share on other sites More sharing options...
Marlissa Posted February 14, 2007 #3 Share Posted February 14, 2007 What do they do and how are they different from calling NCL's reservation number? Any information, both good and bad, would be appreciated. We have a PCC and have had great experiences dealing with him. The PCC's are different from the main CSR's because you call your PCC and deal with the same person all the time. By calling the reservation number, you probably will get a different person each time you call. I imagine PCC's can handle most pre-cruise issues, though we've never had any difficult or challenging needs that would test our PCC's ability. Link to comment Share on other sites More sharing options...
Marlissa Posted February 14, 2007 #4 Share Posted February 14, 2007 duplicate Link to comment Share on other sites More sharing options...
watchdiva Posted February 14, 2007 #5 Share Posted February 14, 2007 We too have a super PCC - incredibly responsive both to phone and e-mail. You are provided with their direct extension and if he/she is unavailable, you leave a message and they call you back. This is our first time booking with a PCC and we will definitely book this way again. Link to comment Share on other sites More sharing options...
LateCruiser Posted February 14, 2007 #6 Share Posted February 14, 2007 We have a PCC and have had great experiences dealing with him. The PCC's are different from the main CSR's because you call your PCC and deal with the same person all the time. By calling the reservation number, you probably will get a different person each time you call. I imagine PCC's can handle most pre-cruise issues, though we've never had any difficult or challenging needs that would test our PCC's ability. We too have a super PCC - incredibly responsive both to phone and e-mail. You are provided with their direct extension and if he/she is unavailable, you leave a message and they call you back. This is our first time booking with a PCC and we will definitely book this way again. Wow, maybe we all have the same PCC!:D (initials JD?) Link to comment Share on other sites More sharing options...
LTC Posted February 14, 2007 Author #7 Share Posted February 14, 2007 Thanks for your replies --- a PCC seems the way to go. My next question is how do you contact them? Anyone have a phone number? Link to comment Share on other sites More sharing options...
Marlissa Posted February 14, 2007 #8 Share Posted February 14, 2007 Thanks for your replies --- a PCC seems the way to go. My next question is how do you contact them? Anyone have a phone number? Hummm, not sure (thinking that you are asking how to get a PCC, not how do we contact our PCC). We were assigned ours when we called to book. Maybe calling the regular number and asking to be assigned to one would work. Link to comment Share on other sites More sharing options...
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