Does Holland America answer e-mails?

[CowPrincess]

I've been waiting 5 or 6 days for a reply. Is that normal?

[01Snake]

Me too.

[jtl513]

My DW sent a question on a Friday and got a reply on Wednesday, so that was 3 working days. I suppose it would depend on how difficult your question is, among other things.

[Jade13]

I've been waiting 5 or 6 days for a reply. Is that normal?

 

Yes! Who did you e-mail? Call Guest Services and ask for the Coordinator of the ship you will be on. Or, are you trying to find the excursions or Air department?

[CowPrincess]

It was a simple question "What time can we board in Vancouver as we are joining a cruise that starts in San Diego", and gave the ship name and date. I'd have thought I'd have had a reply by now.

 

I'll call closer to departure date if they don't e-mail me back.

[jtl513]

It was a simple question "What time can we board in Vancouver as we are joining a cruise that starts in San Diego", and gave the ship name and date. I'd have thought I'd have had a reply by now.

 

I'll call closer to departure date if they don't e-mail me back.

The official answer will probably be "1:30p", but in fact in most ports boarding starts around 11:00a to 11:30a under normal circumstances.

[dogo88]

Yes they do, but they are not quick. I sent in questions about some tours and it took a week or so.

 

Dan

[CowPrincess]

What a coincidence!! :) Got an answer today.

[atudorquene]

I received an answer in three days, and then within a day for any followups to that first response. Better than my TA 'SmartCruiser.com' who has not answered my emails in over a week. I am going to have to call them, I think.:(

[gotsand]

They do answer their phones with no wait. Emails did not work for me, but the phone did.

[vbmom87]

They have always responding to me but it usually takes about 3 days