TRAVELFEVER Posted September 18, 2008 #1 Share Posted September 18, 2008 I thought this maybe helpful for unhappy passengers on the Aug. 12th cruise from Rome to Athens........ I spoke to JoAnn Romizer, "Director of Customer Relations"......305-514-2238.........her response was "We don't control the weather". As far as the bus transfers go "We can't do it for free"... Maybe if we all call and complain O might compensate us in some way other than a lousy 125.00 credit for a future Cruise. Link to comment Share on other sites More sharing options...
myrtlewinston Posted September 18, 2008 #2 Share Posted September 18, 2008 Thanks. Perhaps this thread can serve as a roll call for those who were actually affected and are actually pursuing the issue? Link to comment Share on other sites More sharing options...
RetiredFL Posted September 18, 2008 #3 Share Posted September 18, 2008 Was not on your cruise but on our Baltic cruise hotel in Stockholm the letter from the local representative stated "breakfast included" We happily enjoyed it every morning and upon check-out were presented with a bill from the hotel for about $75.00 per person. They stated Oceania had advised them the brochure said "not included" and they were not going to pay for it. Luckily we saved the letter from the local representative on Oceania stationery and sent it to them. The started out by saying no one could change the language in the brochure, contract, etc but after some persistence we got a check for $75.00 per person. (It may have helped that one in our party is an atty and sent a letter on her stationery) Bottom line - keep trying. Link to comment Share on other sites More sharing options...
myrtlewinston Posted September 19, 2008 #4 Share Posted September 19, 2008 I'm not giving up. Any disgruntled FL-licensed attorneys here? Link to comment Share on other sites More sharing options...
TRAVELFEVER Posted September 19, 2008 Author #5 Share Posted September 19, 2008 Has anyone else on this Cruise called The Director of Customer Relations with any type of positive or negative details they can share? It would be nice if we could here some feedback.........Thanks Link to comment Share on other sites More sharing options...
myrtlewinston Posted September 22, 2008 #6 Share Posted September 22, 2008 I spoke with my TA last week (AMEX). Apparently, they don't go to Guest Relations with complaints. They are have an O sales rep assigned to them and that's who they deal with. See if you're in a similar situation and can bypass Guest Relations. Link to comment Share on other sites More sharing options...
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