Phone # for Dir. of Customer Relations

[TRAVELFEVER]

I thought this maybe helpful for unhappy passengers on the Aug. 12th cruise from Rome to Athens........ I spoke to JoAnn Romizer, "Director of Customer Relations"......305-514-2238.........her response was "We don't control the weather". As far as the bus transfers go "We can't do it for free"... Maybe if we all call and complain O might compensate us in some way other than a lousy 125.00 credit for a future Cruise.

[myrtlewinston]

Thanks. Perhaps this thread can serve as a roll call for those who were actually affected and are actually pursuing the issue?

[RetiredFL]

Was not on your cruise but on our Baltic cruise hotel in Stockholm the letter from the local representative stated "breakfast included" We happily enjoyed it every morning and upon check-out were presented with a bill from the hotel for about $75.00 per person. They stated Oceania had advised them the brochure said "not included" and they were not going to pay for it. Luckily we saved the letter from the local representative on Oceania stationery and sent it to them. The started out by saying no one could change the language in the brochure, contract, etc but after some persistence we got a check for $75.00 per person. (It may have helped that one in our party is an atty and sent a letter on her stationery)

Bottom line - keep trying.

[myrtlewinston]

I'm not giving up. Any disgruntled FL-licensed attorneys here?

[TRAVELFEVER]

Has anyone else on this Cruise called The Director of Customer Relations with any type of positive or negative details they can share? It would be nice if we could here some feedback.........Thanks

[myrtlewinston]

I spoke with my TA last week (AMEX). Apparently, they don't go to Guest Relations with complaints. They are have an O sales rep assigned to them and that's who they deal with. See if you're in a similar situation and can bypass Guest Relations.