Price Dropped on Cruise and NCL not offering to match or OBC or...

[SueSea]

But in doing the things you have said they do, where in the agreement have they changed what the agreeement was between you and the cruiseline. None of the things you mentioned that they could change the charge for are in the agreement made when you purchase the ticket. That is why people find it hard to understand why it is a bash at the cruise lines. They are living up to the agreement made that is in writing when a cruise ticket is purchased.

 

Of course, they are living up to the contractual agreement. That's exactly why they change things that are not in the contract. But people's purchasing decisions are based on a lot more than what is spelled out in the contract. The bottom line is that a passenger may not get the same product that they thought they were getting when they signed the contract. Cruise lines have the right to change their product as they see fit, and they even put that into the contracts. But just because it's legal doesn't mean all passengers are going to think it's fair. The passenger signs a contract and accepts pretty much all the risk. I can understand why some won't let that bother them, but what I don't understand is why they don't comprehend why it does bother some. Some people let things roll off their backs, and others don't. That doesn't make either one wrong!

[Carol1560]

Okay yall think about this, the FUEL surcharge that we paid for, the price of Diesel had dropped dramatically since we booked our cruise. I am sure that they are not using gas from those times on our cruise. So we paid premium price for that. Which was ridiculous anyways, and then to have our cruises go down after we have paid in full and not receive anything, kinda sucks.

well I am sorry you bleeding heart liberals, who don't have anything to do besides lay on couch watching soap operas and eating bon bons, but I work too darn hard for my money. Yeah yeah, I know its not Carnival but it definately taught me a lesson.

NCL will do this nasty little trick to enough people and they will end up like Commodor. No longer on the sea. They have no insight to what is important to the American Public. If any of yall know about economics and the State of affairs that America is in, it is all about MONEY.

My buck stops here

[iheartbda]

NCL deliberately holds off on price decreases until after the penalty phase has begun. Those who try to plan ahead are screwed. Those who know how to play the game are rewarded.

 

 

Not so. There are numerous threads about people getting a price reduction before the penalty phase has begun if you're talking about after final payment has been made.

 

If they give everyone one the rock bottom prices that show up close to sailings to help fill the ship, why not just give everyone those prices in the beginning? I don't think they would be in business too long.;)

 

Not sure what you mean about those who know how to play the game.:confused:

If we had not planned ahead, it's VERY possible that we would not have gotten the cabin we wanted so to me, WE would have been screwed.:)

[98Charlie]

The gas station no longer has an option to resell the gasoline you put in your tank to someone else. Your analogy is not valid.

 

Carnival has a guarantee that if you are not pleased with you purchase, they will let you off at the first foreign port, charging only for the portion of the cruise (gas) that you used and will even pay for the plane (taxi) to take you home.

 

Will your gas station do that?

 

Your view of my comment is valid, wont' dispute you'r take on my take.

 

However, I will question your continued posts regarding NCL's policies as you seem to like Carnival's poiicies better than NCL's.

 

Frankly, I like both cruiselines and wouldn't dish one cruiseline over another. Been treated really great on both lines and love to travel on both of them.

 

If you are not hapy with the way you have been treated on one line over another line, then cruise the line of your choice.

 

DH & I have never been so unhapy with any one line that we felt we had a problem with that line.

 

Different strokes for different folks.

 

Dianne

[cargoagent]

I sure hope the OP is driving to the cruise port rather than flying. :D If they are flying, they are in for another shock about how much others paid for their seats.

 

Good Luck getting something from NCL. I hope you still enjoy your cruise and if not, have fun on your next Carnival cruise. That will be one more open cabin for me when I book my next last minute NCL cruise. :D

[98Charlie]

I sure hope the OP is driving to the cruise port rather than flying. :D If they are flying, they are in for another shock about how much others paid for their seats.

 

Good Luck getting something from NCL. I hope you still enjoy your cruise and if not, have fun on your next Carnival cruise. That will be one more open cabin for me when I book my next last minute NCL cruise. :D

 

:D ;) :cool:

 

Dianne

[nolaAlive]

I sure hope the OP is driving to the cruise port rather than flying. :D If they are flying, they are in for another shock about how much others paid for their seats.

 

Good Luck getting something from NCL. I hope you still enjoy your cruise and if not, have fun on your next Carnival cruise. That will be one more open cabin for me when I book my next last minute NCL cruise. :D

 

Southwest allows you to change flights as many times as you like, including modifying your existing flight to a lower price, if offered. They don't screw you like NCL does, should one choose to book early.

 

What a concept. It appears NCL is the only cruise line that doesn't follow suit and also doesn't have a viable business model. Perhaps if they did, they might stay in business longer.

 

As mentioned ad nauseum, in the future I will only book NCL cruises at the last minute and help reduce any chance they have to make a profit. In addition, there is less of a possiblility that they will be able to screw me further, by ceasing operations before my cruise date.

 

Enjoy your NCL cruises now, because they probably won't last a whole lot longer, given the way they run their business and the current economic conditions.

[nolaAlive]

Dear nolaAlive.

 

I agree with you. You should get some compensation.

 

The cruiselines have unofficially incouraged earling booking as a risk free proposition by historically honoring price drops. They want you to book early. To me the cancellation policies are crazy. How many hotels get the same kind of deposits that early and then have penalities?

 

Anyway, they have historically tended to honor the price drops. Now that they are short of money the policy seems to be changing on many lines.

 

I am seeing posts on Celebrity as well complaining about the price drops not being honored.

 

So many cruisers are starting vote with their future bookings by booking very late.

 

I get what you are saying. Good luck, I would try again to get some OBC.

 

Thank you for your understanding.

[jollycruise]

I bought a pumpkin two weeks ago and low and behold they were discounted two days before halloween because the holiday was close and they were trying to sell them all. Oh my god what am I going to do? Someone else got a pumpkin cheaper than I did. :D

 

I know a pumpkin isn't comparable to a cruise, but I was happy with the price when I booked or I would not have booked. Even though the price has gone way down I'm still happy about when we booked our cruise. Yes there will be many of people onboard that paid less than I did and got more. But guess what... You won't be able to wipe the freaking smile from my face because I'm on vacation, I'm alive and my family is healthy. There are far more important things in life that getting some compensation for a price reduction. Just my two cents. Many will agree, many will disagree.

[nolaAlive]

But in doing the things you have said they do, where in the agreement have they changed what the agreeement was between you and the cruiseline. None of the things you mentioned that they could change the charge for are in the agreement made when you purchase the ticket. That is why people find it hard to understand why it is a bash at the cruise lines. They are living up to the agreement made that is in writing when a cruise ticket is purchased.

 

Of course, they are living up to the contractual agreement. That's exactly why they change things that are not in the contract. But people's purchasing decisions are based on a lot more than what is spelled out in the contract. The bottom line is that a passenger may not get the same product that they thought they were getting when they signed the contract. Cruise lines have the right to change their product as they see fit, and they even put that into the contracts. But just because it's legal doesn't mean all passengers are going to think it's fair. The passenger signs a contract and accepts pretty much all the risk. I can understand why some won't let that bother them, but what I don't understand is why they don't comprehend why it does bother some. Some people let things roll off their backs, and others don't. That doesn't make either one wrong!

 

This isn't a last minute price reduction.

 

People keep saying there is a contract. What contract is that? I have signed nothing. For that matter, the credit card bill for the final payment hasn't even come due yet.

 

Which is another way to play this. Disputing the charge might encourage some bean counter at NCL to realize the error of their "policy".

[MikeandAmy]

I have learned a very good lesson. Buy after final payment is do for other cruisers. The cruise we are taking in December was $399.00 pp for a balcony room, plus taxes and fees of course. I booked it yesterday for $149.00 pp, huge price difference. same category, which is BB. Like my wife and I said from now on we will book closer to departure date and if prices go way up or are sold out, we just do something else or look at a little later date.

[Cruzin2paradise09]

This could be true, but then they would risk me canceling and then booking on a different cruise line. Would they really refuse my money? In this economy, I tend to think not.

 

Honestly, I don't think they'd give a rat's behind if you booked with another line .... someone will still book the room you vacated and spend money on the ship.

 

Sorry, but you booked, you should have read your cruise contract. If you prefer the very 'cheap' prices at the last minute, then that's when you should book.

 

Such a shame that everyone has this idea that the cruiselines owe them! Good grief people - doesn't it still come down to you book what you can afford and you go with it? Unreal.

[iheartbda]

 

What contract is that? I have signed nothing.

 

So you don't have to go to the link someone posted and read the fine print.;)

By purchasing the cruise you have agreed to NCL's, or any other cruise line's, conditions. THAT is the contract.

[cargoagent]

Southwest allows you to change flights as many times as you like, including modifying your existing flight to a lower price, if offered. They don't screw you like NCL does, should one choose to book early.

 

I'm glad you enjoy SW. When will they start flying outside the US? I guess there are also airlines that tick you off with their policies as well?

 

What a concept. It appears NCL is the only cruise line that doesn't follow suit and also doesn't have a viable business model. Perhaps if they did, they might stay in business longer.

 

As mentioned by others there are similar policies on other cruise lines. Your anger is showing through with the viable business model comments, the model is viable you just don't happen to like it, others seem to feel it is fine.

As mentioned ad nauseum, in the future I will only book NCL cruises at the last minute and help reduce any chance they have to make a profit. In addition, there is less of a possiblility that they will be able to screw me further, by ceasing operations before my cruise date.

 

Given your obvious anger at NCL, why would you even bother booking with them?

 

Enjoy your NCL cruises now, because they probably won't last a whole lot longer, given the way they run their business and the current economic conditions.

 

I will enjoy my cruises, unlike you I understand the model they are implementing. It does not bother me. If I want an aft balcony cabin I know to book early and likely pay a higher price than if I wait until a month out and book a guarantee cabin.

 

As for how long they last, who knows? Your economy is in so much doo-doo there are a whole slew of companies that are going to be in trouble. I expect that if NCL is in trouble other cruise lines will not be far behind. Leisure travel expenditures are among the first things to get cut when times get tough.

[nolaAlive]

I have learned a very good lesson. Buy after final payment is do for other cruisers. The cruise we are taking in December was $399.00 pp for a balcony room, plus taxes and fees of course. I booked it yesterday for $149.00 pp, huge price difference. same category, which is BB. Like my wife and I said from now on we will book closer to departure date and if prices go way up or are sold out, we just do something else or look at a little later date.

 

Congratulations. I think more and more people will be doing this in the future. It is the only thing that makes sense when dealing with a company like NCL.

[jaw62901]

I'm glad you enjoy SW. When will they start flying outside the US? I guess there are also airlines that tick you off with their policies as well?

 

 

 

As mentioned by others there are similar policies on other cruise lines. Your anger is showing through with the viable business model comments, the model is viable you just don't happen to like it, others seem to feel it is fine.

 

 

 

Given your obvious anger at NCL, why would you even bother booking with them?

 

 

 

I will enjoy my cruises, unlike you I understand the model they are implementing. It does not bother me. If I want an aft balcony cabin I know to book early and likely pay a higher price than if I wait until a month out and book a guarantee cabin.

 

As for how long they last, who knows? Your economy is in so much doo-doo there are a whole slew of companies that are going to be in trouble. I expect that if NCL is in trouble other cruise lines will not be far behind. Leisure travel expenditures are among the first things to get cut when times get tough.

 

I can understand the OP being upset and I'm sure I would feel the same way. However, I just checked and our flights from Chicago to Fort Lauderdale for January are now $64.50 pp more then when we booked a couple of weeks ago. Just like the airlines don't expect us to pay back the difference if the flight goes up, we really can't expect the cruiselines to pay us back the difference if the cruises go on sale after our final payment. In a perfect world this might happen, but it's not a perfect world. Sometime when things like this happen, they go in your favor and sometimes they don't. It's part of life.

[cargoagent]

I can understand the OP being upset. However, I just checked and our flights from Chicago to Fort Lauderdale for January are now $64.50 pp more then when we booked a couple of weeks ago. So does this mean I'm suppose to call the airlines and offer to pay the difference. Just like the airlines don't expect us to pay back the difference if the flight goes up, we really can't expect the cruiselines to pay us back the difference if the cruises go on sale after our final payment.

 

Yep. :p

[nolaAlive]

I can understand the OP being upset and I'm sure I would feel the same way. However, I just checked and our flights from Chicago to Fort Lauderdale for January are now $64.50 pp more then when we booked a couple of weeks ago. Just like the airlines don't expect us to pay back the difference if the flight goes up, we really can't expect the cruiselines to pay us back the difference if the cruises go on sale after our final payment. In a perfect world this might happen, but it's not a perfect world. Sometime when things like this happen, they go in your favor and sometimes they don't. It's part of life.

 

Funny how the more successful cruise lines disagree with your logic.

[jaw62901]

I checked the price today of an upcoming NCL Christmas cruise. It looks like the price for the 3 cabins I have booked is $2000 or so less.

The cruise is paid for and now in the penalty phase. All NCL will offer is a cabin upgrade to a deck I wasn't interested in when I booked the cruise, much less now.

 

They won't refund some of the difference or offer an OBC or anything else.

 

I'm pretty sure it would be cheaper to pay the penalty, cancel the cruise and rebook at the lower fare.

 

Has anyone ever gotten any different results with NCL? Their response is not much of an incentive for me to book next year's Christmas cruise with them.

 

My advise is to go on the cruise and have a good time. At this point there is nothing you can do about this. As frustrating as it might be, it would be a shame to pay what you did and not enjoy the cruise.

[jaw62901]

Funny how the more successful cruise lines disagree with your logic.

 

If there are cruiselines our there that do this that great. However just because some do this, doesn't mean they all do. I for one book a cruise based on price, cabin availabilty and destination at the time of the booking. Sure I might beable to book later and get a cheaper price, but the cabin I want might not be available later. We are on the 9 day S.Caribbean sailing on 1/9/09 and If we had waited just 2 weeks to book there wouldn't have been any AE suites left for us to book.

[terrymtex01]

 

This isn't a last minute price reduction.

 

People keep saying there is a contract. What contract is that? I have signed nothing. For that matter, the credit card bill for the final payment hasn't even come due yet.

 

Which is another way to play this. Disputing the charge might encourage some bean counter at NCL to realize the error of their "policy".

 

You do not have to sign something to enter an agreement. There are verbal agreements. Giving them your credit card number or however you paid for the cruise is an agreement. If you look at your tickets they have the agreement on them.

 

What I find very funny is that I say again the cruiseline has lived up to their agreement, now you are suggesting doing something dishonest or immoral to get out of your side of the agreement. I didnt honestly think you were that kind of a person based on your postings, but now I guess I was wrong.

 

Just so you know, here is the agreement made between you and NCL when you bought your cruise:

 

Guarantee and Rate

Once we have received your deposit or full payment, the cruise rate is secure except in the event of substantial increases in operating costs, tariffs or taxes prior to the sailing date. In such cases, we reserve the right to add a surcharge. If you select an Air/Sea package, additional governmental taxes and customs fees may apply. All assessed government or quasi-government fees and taxes are subject to change without notice at any time, and we reserve the right to add a surcharge for these fees and taxes whether you have a confirmed booking under deposit or have made final payment. All rates and information in this brochure were in effect at time of printing and are subject to change. NCL reserves the right to add a fuel supplement.

 

NORWEGIAN CRUISE LINE

GUEST TICKET CONTRACT

1. Definitions: This Contract is between the Carrier and the Guest. The word “Carrier” means NCL (Bahamas) Ltd. d/b/a NCL and/or NCL America, its subsidiaries, affiliates, agents, assigns,

as well as the named vessel or substitute vessel, including its master and crew. The “Guest” is each person whose name appears on the face of this ticket and/or who uses the ticket for

passage on the voyage described in the ticket, and includes any accompanying minors, and any of their heirs, successors, assigns or representatives.

2. The Contract: The Guest agrees that this Contract governs the relationship between the Guest and the Carrier, regardless of the Guest’s age, whether the Guest purchased the ticket on

his or her own behalf, and/or whether the ticket has been held and/or presented by another person on behalf of the Guest. The Guest agrees that this Contract constitutes the entire

agreement between the Guest and Carrier, to the exclusion of any prior representations that may have been made in relation to the cruise to the Guest or anyone representing him/her by

anyone, including but not limited to in the Carrier’s brochures, advertisements, and other promotional materials, or by third persons such as travel agents. No person other than the

person(s) named in the Guest Ticket Contract can use the Guest Ticket Contract without the express written agreement of the Carrier. This Contract is only valid for the cruise specified in

the accompanying ticket. The Guest acquiesces to the terms herein upon payment or, at the latest, upon presenting this Contract to the Carrier for boarding. The rights, defenses,

immunities and limitations of liability set forth herein shall inure to the benefit of the Carrier and all concessionaires, independent contractors or other service providers; and affiliated or

related companies, parents, subsidiaries, successors, assigns or fictitiously named entities; all suppliers, shipbuilders, component part manufacturers; and its or their owners, operators,

managers, charterers, agents, pilots, officers, crew and employees.

3. Terms of Fare:

(a) Items Included in Fare: The fare paid by the Guest for this ticket includes transportation on the vessel named herein, full board, and ordinary vessel food, but does not include beer,

wine, spirits, sodas or mineral waters, nor expenses incurred for other incidental or personal services/purchases. Fares do not include certain taxes, fees and charges imposed by

governmental or quasi-governmental authorities, including port authorities, service charges or the cost of the fuel supplement, nor any security surcharges or similar incidental

surcharges, for which passengers will be charged. If governmental or quasi-governmental action results in any element of such taxes and fees exceeding the estimates used by

Carrier for purposes of computing the quoted amount, Carrier reserves the right to pass through the extra amount. The Guest agrees that the Carrier shall not be liable to make any

refund to the Guest for tickets that are wholly or partially unused by the Guest except as otherwise expressly stated in this Contract, any law or government regulation to the contrary

notwithstanding. Refunds shall be made as specified herein and in the cancellation policy section of the Terms and Conditions of the cruise brochure, which policy is incorporated

herein by reference.

(b) Upgrades/Errors: Carrier reserves the right to collect the fare in effect for the accommodations selected by the Guest. Carrier shall be entitled to, but not obligated to, upgrade any

guest free of charge to higher priced accommodations, at the sole discretion of Carrier. Carrier shall not be obligated to honor any booking resulting from, nor shall be responsible or

liable whatsoever in connection with, misprints or errors of any kind, whether in brochures, advertisements, on the Internet, during the booking process or otherwise, that result in

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and job categories and is distributed to employees according to Carrier’s evaluation of job performance. A portion of the service charge collected by Carrier is also used for fleetwide

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instructions of the vessel’s officers and crew, at all times. The Guest accepts that failure to do so constitutes a material breach of this Contract which may subject the Guest, as well

as any accompanying Guest(s), to involuntary disembarkation without liability to the Carrier for any refund or any other related loss or expense to the Guest, and any accompanying

Guest(s), whatsoever.

(b) Carrier’s Right to Confine, or Refuse or Revoke Passage: The Guest recognizes and agrees that the Carrier reserves the right, without incurring liability of any kind, to refuse or

revoke passage to, confine to a stateroom, and/or deny any advertised benefit or service to any Guest who, in the sole judgment of the Carrier or the vessel’s medical personnel, may

be refused admission into a port of landing or into the country of destination, or may be suffering from a contagious disease, or for any other cause may endanger themselves or

others, or become obnoxious to others. Any Guest who is refused passage or otherwise denied any advertised benefit or service under this section shall not be entitled to receive

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onboard the vessel one (1) hour prior to the departure time noted on their cruise documents for the port of embarkation as well as one (1) hour before departure at all ports of call and

agrees that it is the Guest’s responsibility not to miss such final boarding time. Any Guest who fails to board the vessel one (1) hour prior to departure is at risk of being left at the

port of embarkation or port of call. In such event, Carrier shall have the right without notice to depart without the Guest and Guest shall be fully responsible to pay for or indemnify

the Carrier for all expenses incurred to rejoin the vessel at the next port or for his/her own return passage, including, but not limited to, government fees or fines, visa fees,

subsistence, lodging, air fare, launch fare, car hire or agency fees. In such event, Guest shall be entitled to no refund and shall be deemed to have breached this Guest Ticket

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© Guests under 21: Any Guest under 21 years of age is considered a minor. Any under-21 Guest must be accompanied by a Guest over age 21, in the same or an adjoining

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the under-21 Guest from violating the vessel’s rules, including preventing the under-21 Guest from purchasing and/or consuming alcohol and/or gambling on board the vessel,

except as set forth herein. Guests must be 21 years of age or older to purchase or consume alcohol, except that Guests 18 through 20 years of age are permitted to purchase and

consume beer and wine only, when in international waters, on voyages apart from Alaska and Hawaii, if accompanied by one or more of their parents or a legal guardian who gives

written consent. Guests must be 18 years of age to engage in gambling on the vessel.

(d) Minors: If the Guest is an adult accompanying a minor or minors, and the adult Guest is not a spouse, parent, or legal guardian of the minor(s), the adult Guest must present an

original, notarized parental/guardian consent letter authorizing the minor’s travel, and further authorizing medical treatment in case of emergency, to a representative of the Carrier at

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Kids’ Crew or Teen’s Crew programs, while the adult Guest responsible for the minor leaves the vessel for any reason, and in such circumstance to indemnify and hold Carrier

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destinations where medical care is unavailable. Therefore, the Guest warrants that the Guest and those for whom the Guest is responsible are fit to travel. Any condition of the Guest

that may require special attention, accommodation or treatment of any kind must be reported to the Carrier when a reservation is requested. A medical certificate certifying fitness for

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travel with the Carrier, she will have entered the 24th week of pregnancy. The Guest further understands and agrees that no infants under the age of six (6) months are permitted

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standard cabins are not designed to be barrier free and wheelchair accessible. The Carrier reserves the right to refuse or revoke passage to anyone who fails to notify Carrier of any

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harm to themselves or any other Guest.

(h) Liability of the Guest: The Guest shall be liable to and shall reimburse Carrier for all damages or loss of or to the vessel and its furnishings and any equipment or property of the

Carrier or any other Guest caused directly or indirectly, in whole or in part, by any act or omission of the Guest or those for whom the Guest is responsible, whether willful or

negligent, including but not limited to, theft or any other criminal act. The Guest shall further indemnify the Carrier and each and all of their agents or servants for all liability

whatsoever arising from any personal injury, death or damage or loss whatsoever caused directly or indirectly, in whole or in part, by any willful or negligent act or omission on the

part of the Guest or those for whom the Guest is responsible.

5. Limitations and Disclaimers of Liability:

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food, drink, medicine, or provisions supplied on board the vessel. The Guest acknowledges that the Carrier is not an insurer of his or her safety during the course of the voyage, and

the Guest agrees that the Carrier shall not be liable in any circumstances for any incident or injury arising from events occurring outside of the Guest areas of the vessel or outside of

the vessel itself, including but not limited to those events occurring ashore (including shore excursions), on tenders not owned or operated by the Carrier, on or resulting from

equipment not a part of the vessel, or upon docks and/or piers, or involving persons employed on board the vessel acting outside the course and scope of employment.

(b) The Carrier disclaims all liability to the Guest for damages for emotional distress, mental suffering or psychological injury of any kind not resulting from a physical injury to that Guest,

from that Guest having been at risk of actual physical injury, or intentionally inflicted by the Carrier.

© On cruises that neither embark, disembark nor call at any U.S. port, the Carrier shall be entitled to any and all limitations and immunities provided under the Athens Convention

Relating to the Carriage of Passengers and Their Luggage by Sea of 1974, as amended by the Protocol to the Convention Relating to the Carriage of Passengers and Their Luggage

by Sea of 1976, which limits Carrier’s liability for death or personal injury of a Guest to no more than 46,666 Special Drawing Rights as defined therein (approximately U.S. $67,000

which fluctuates depending on the daily exchange rate printed in the Wall Street Journal). In addition, and on all other cruises, Carrier and the vessel shall have the benefit of any

statutory limitation of liability or exoneration of liability available in the applicable forum, or under any applicable national or international law, including, but not limited to, 46 U.S.C.

§§ 30501 through 30509 and 30511.

(d) The Carrier shall not be liable for any injuries or damages which occur while participating in athletic or recreational activities aboard the vessel or onshore at any port of call,

including, but not limited to, Guest participation in snorkeling programs or Guest usage of any paddleball, gymnasium, jogging, swimming, diving, health club and sauna facilities. By

utilizing said facilities, the Guest agrees to assume all risks arising therefrom and does hereby fully release and discharge the Carrier from any and all claims, demands, damages,

causes of action, present or future, whether the same be known, anticipated or unanticipated, resulting from or arising out of the Guest’s use or intended use of said facilities.

(e) For further provisions regarding limitations of the Carrier’s liability, see also Sections 7 and 8, below.

6. Vessel and Voyage:

(a) Risk of Travel: The Guest admits and acknowledges that travel by ocean-going vessel occasionally presents risks and circumstances that may be beyond the ability of the Carrier to

reasonably control or mitigate. The Guest’s understanding includes all risks of travel, transportation, and handling of Guests and baggage. The Guest therefore assumes the risk of

and releases the Carrier from any injury, loss, or damage whatsoever arising from, caused by, or in the judgment of the Carrier or Master rendered necessary or advisable by reason

of: any act of God or public enemies; force majeure; arrest; restraints of governments or their departments or under color of law; piracy; war; revolution; extortion; terrorist actions or

threats; hijacking; bombing; threatened or actual rebellion, insurrection, or civil strife; fire, explosion, collision, stranding or grounding; weather conditions; docking or anchoring

difficulty; congestion; perils of the sea, rivers, canals, locks or other waters; perils of navigation of any kind; lack of water or passageway in canals; theft; accident to or from

machinery, boilers, or latent defects (even though existing at embarkation or commencement of voyages); barratry; desertion or revolt of the crew; seizure of the vessel by legal

process; strike, lockout or labor disturbance (regardless whether such strike, lockout or labor disturbance results from a dispute between the Carrier and its employees or any other

parties); or from losses of any kind beyond the Carrier’s control. Under any such circumstances the voyage may be altered, shortened, lengthened, or cancelled in whole or part

without liability to the Carrier for a refund or otherwise.

(b) Substitute Vessel: If the vessel does not sail on or about the advertised or scheduled date for any reason, including fault of the Carrier, the Guest agrees that the Carrier shall be

entitled to substitute any other vessel or means of transportation, regardless of whether owned or operated by the Carrier, and to re-berth Guests thereon or, at the Carrier’s option,

to refund the fare paid or a pro rata portion thereof, without further liability for damages or losses of any kind whatsoever.

© Itinerary Deviation: The Guest agrees that the Carrier has the sole discretion and liberty to direct the movements of the vessel, including the rights to: proceed without pilots and

tow, and assist other vessels in all situations; deviate from the voyage or the normal course for any purpose, including, without limitation, in the interest of Guests or of the vessel, or

to save life or property; put in at any unscheduled or unadvertised port; cancel any scheduled call at any port for any reason and at any time before, during or after sailing of the

vessel; omit, advance or delay landing at any scheduled or advertised port; return to port of embarkation or to any port previously visited if the Carrier deems it prudent to do so;

substitute another vessel or port(s) of call without prior notice and without incurring any liability to the Guest on account thereof for any loss, damage or delay whatsoever, whether

consequential or otherwise.

(d) Transfer: The Guest agrees that the Carrier has an absolute right to transfer the Guest and/or the Guest’s baggage to other carriers, whether by water, rail or air, to or toward the

ultimate destination. In the event such substituted passage is for the convenience of the Carrier, it shall be at the Carrier’s cost. Otherwise, it shall be at the cost of the Guest.

(e) Compliance with Government Orders: The Carrier shall have the absolute right, without liability for compensation to the Guest of any kind, to comply with governmental orders,

recommendations or directions, including but not limited to those pertaining to health, security, immigration, customs or safety. In the case of quarantine, the Guest agrees to bear

all risks, losses and expenses caused thereby and will be charged for maintenance, payable day-by-day, if maintained on board the vessel for such period of quarantine. The Guest

assumes all risks and losses occasioned by delay or detention howsoever arising. Costs connected with embarkation or debarkation of Guests and/or baggage and costs of transfer

between vessel and shore as a result of the circumstances enumerated in this paragraph must be borne by the Guest.

7. Baggage and Valuables:

(a) The term “baggage” means suitcases, valises, satchels, bags, hangers or bundles and their contents consisting of clothing, clothing accessories, toilet articles, and similar personal

effects, including all other personal property of the Guest not in a container. The Carrier does not undertake to carry as baggage any tools of trade, household goods, fragile or

valuable items, precious metals, jewelry, documents, negotiable instruments, or other valuables, including but not limited to those specified in 46 U.S.C. § 30503. The Guest warrants

that no such items will be presented to the Carrier within any receptacle or container as baggage, and hereby releases the Carrier from all liability whatsoever for loss of or damage to

such items when presented to the Carrier in breach of this warranty. The Guest further warrants that he or she has not carried onto the vessel any goods or articles for purposes of

trade or commerce, nor contraband, nor goods or articles which otherwise may violate the customs laws of the country from which the vessel embarks or of any other port State

visited by the vessel during the course of the voyage, and the Guest agrees to indemnity the Carrier for any fines, duties, taxes, or other penalties that may be incurred as a result of

any item brought on board by the Guest. The Carrier shall not be liable for any loss of or damage to any perishable items, dentures, optical devices (including contact lenses),

medications, cameras, recreational and/or sporting equipment, cash, securities or other negotiable instruments under any circumstances whatsoever, whether carried within the

Guest’s baggage or otherwise.

(b) The Guest and Carrier agree and stipulate that the aggregate value of all the Guest’s baggage and any other property lawfully brought on board by the Guest does not exceed U.S.

$100.00 and any liability of the Carrier or the vessel for any cause whatsoever with respect to said baggage shall not exceed such sum unless the Guest shall specify its true value, in

writing, and pay to the Carrier before embarkation 5% of the excess of such value, in which case the Carrier’s liability, if any, shall be limited to the actual damage sustained up to,

but not exceeding such specified value. In no event shall Carrier be liable for normal wear or tear of the Guest’s property or baggage.

© The Guest agrees that all disclaimers and limitations of liability contained herein shall apply to all valuables stored or accepted for storage by the Carrier, including valuables stored

with the Carrier in safety deposit boxes or security envelopes. The Carrier cannot accept responsibility for, and in no event shall be liable for, the loss of or damage to valuables or

other articles left in cabins, and in no event shall the Carrier be liable for loss of or damage to property of any kind not shown by the Guest to have occurred while in the Carrier’s

actual custody.

(d) The Guest agrees to promptly report any loss of or damage to baggage during loading or disembarking, to the Carrier’s personnel, prior to debarking the customs area; the Carrier

shall not be responsible for any such loss or damage which is not so reported. Liability, if any, for loss or damage to baggage occurring elsewhere than on board the vessel in

connection with air, car, motor coach, ground transfers, porters, stevedores and/or hotels shall rest solely with the person or entity providing such services and the Guest agrees that

the Carrier does not guarantee the performance of such services and shall not be liable in any respect or capacity for any such loss or damage.

(e) The Guest will not be liable to pay nor entitled to receive any general average or salvage contribution or award in respect to property taken by the Guest onto the vessel.

8. Independent Contractors:

(a) Off-Vessel Transport and Activities: The Guest recognizes and agrees that, if and when the Carrier makes arrangements for the Guest for air transportation, hotel

accommodations, ground transfers, shore excursions, medical care and/or for other transportation, activities, services, facilities or amusements occurring off of the vessel, the

Carrier does so solely for the convenience of the Guest, the Carrier does not act on behalf of or supervise the parties or persons who own, furnish, or operate such conveyances,

services or facilities, and the same are provided by independent contractors who work directly for the Guest and are subject to such terms, if any, appearing in the tickets, vouchers

or notices of such party or parties. Therefore, the Guest agrees that the Carrier assumes no responsibility for, nor guarantees the performance of, any such person, party, contractor,

service or facility, and that the Carrier shall not be liable for losses or injuries arising from the acts or omissions of such person, party, contractor, service or facility.

(b) Other Independent Contractors: The Guest recognizes that the persons providing other personal services offered on the vessel, including but not limited to, hairdressers,

manicurists, personal trainers, and/or massage therapists are independent contractors who work directly for the Guest, and that the Carrier shall not be held liable for any loss or

injury arising from the performance of such services.

© Payment for Optional Services: Such parties or persons described in sub-sections (a) and (b), above, shall be entitled to make a proper charge for any service performed for or on

behalf of the Guest and the cost of such service shall be the sole responsibility of the Guest.

(d) For-Profit Entity: Notwithstanding that the Carrier, at the Guest’s option, arranges air transportation, hotel accommodations, ground transfers, shore excursions and other services

with independent suppliers of such services, the Guest understands and agrees that the Carrier, being a “for profit entity”, earns a fee on the sale of such optional services.

(e) Indemnity: Guest acknowledges and agrees that in the event the Carrier is found liable to pay damages based on the negligence or other wrongful conduct of any person or entity

other than the Carrier, whether by way of joint and several liability or otherwise, the Guest will indemnify and hold Carrier harmless for any and all such conduct and/or damages.

This agreement to indemnify and hold the Carrier harmless shall specifically include, without limitation, all medical services provided on or off the vessel, as well as all shore

excursions, transportation or other facilities or activities provided or furnished by any person or entity other than Carrier.

9. Medical Services and Facilities: The Guest recognizes and agrees that the Carrier is not in the business of providing medical services and/or operating medical facilities. To the extent

that the vessel provides a surgeon or physician, or if the vessel requests emergency or other medical care or evacuation for the Guest on the Guest’s behalf (hereinafter, “Medical

Services”), it is understood and agreed that the Carrier does so solely for the convenience of the Guest, that such Medical Services are provided by medical professionals who work directly

for the Guest, and that the Carrier does not undertake to supervise, nor supervise or direct the actions of the person(s) providing such Medical Services. The Guest therefore agrees that

the Carrier cannot guarantee the performance of such Medical Services, and that the Carrier shall not be liable for losses or injuries arising therefrom. Persons or entities providing Medical

Services shall be entitled to make a proper charge for any service performed for or on behalf of the Guest, and the cost of such service shall be the sole responsibility of the Guest. The

Guest hereby agrees to reimburse and indemnify the Carrier for any funds advanced on account of any such charges.

10. Limitations on Actions:

(a) Suits for Injury or Death: The Guest agrees that no suit, whether brought in rem or in personam, shall be maintained against the Carrier for emotional or physical injury, illness or

death of Guest unless written notice of the claim, including a complete factual account of the basis of such claim, is delivered to the Carrier within 185 calendar days from the date of

the incident giving rise to such injury, illness or death; and no suit shall be maintainable unless commenced within one (1) year from the day of the incident giving rise to such injury,

illness or death, notwithstanding any provision of law of any state or country to the contrary.

(b) Other Suits: Any and all disputes, claims, or controversies whatsoever, other than for personal injury, illness or death of a Guest, whether brought in personam or in rem or based on

contract, tort, statutory, constitutional or other legal rights, including but not limited to alleged violation of civil rights, discrimination, consumer or privacy laws, or for any losses,

damages or expenses, relating to or in any way arising out of or connected with this Contract or Guest’s cruise, no matter how described, pleaded or styled, between the Guest and

Carrier, with the sole exception of claims brought and litigated in small claims court, shall be referred to and resolved exclusively by binding arbitration pursuant to the United Nations

Convention on the Recognition and Enforcement of Foreign Arbitral Awards (New York 1958), 21 U.S.T. 2517, 330 U.N.T.S. 3, 1970 U.S.T. LEXIS 115, 9 U.S.C. §§ 202-208 (“the

Convention”) and the Federal Arbitration Act, 9 U.S.C. §§ 1, et seq., (“FAA”) solely in Miami-Dade County, Florida, U.S.A. to the exclusion of any other forum. Guest hereby consents

to jurisdiction and waives any venue or other objection that may be available to any such arbitration proceeding in Miami-Dade, Florida. The arbitration shall be administered by the

American Arbitration Association under its Commercial Dispute Resolution Rules and Procedures which are deemed to be incorporated herein by reference. If you have a question

about the arbitration administrators mentioned above, you can contact them as follows: American Arbitration Association, Bank of America Tower, 100 Southeast 2nd Street, Suite

2300, Miami, Florida 33131; (305) 358-7777. NEITHER PARTY WILL HAVE THE RIGHT TO A JURY TRIAL OR TO ENGAGE IN PRE-ARBITRATION DISCOVERY EXCEPT AS PROVIDED

IN THE APPLICABLE ARBITRATION RULES AND HEREIN, OR OTHERWISE TO LITIGATE THE CLAIM IN ANY COURT (OTHER THAN SMALL CLAIMS COURT). THE ARBITRATOR’S

DECISION WILL BE FINAL AND BINDING. OTHER RIGHTS THAT GUEST OR CARRIER WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. An award

rendered by an arbitrator may be entered in any court having jurisdiction under the Convention or FAA. Carrier and Guest further agree to permit the taking of a deposition under

oath of the Guest asserting the claim, or for whose benefit the claim is asserted, in any such arbitration. In the event this provision is deemed unenforceable by an arbitrator or court

of competent jurisdiction for any reason, then and only then the provisions of Section 14 below governing venue and jurisdiction shall exclusively apply to any lawsuit involving claims

described in this Section. In any event, no claim described in this Section may be brought against Carrier unless written notice giving full particulars of the claim is delivered to the

Carrier within thirty (30) days of termination of the Cruise and legal action on such claim is commenced within six (6) months from the date the claim arose, notwithstanding any

provision of law of any state or country to the contrary.

© Guest Waives Right to Class Action Relief: THIS CONTRACT PROVIDES FOR THE EXCLUSIVE RESOLUTION OF DISPUTES THROUGH INDIVIDUAL LEGAL ACTION ON GUEST’S

OWN BEHALF INSTEAD OF THROUGH ANY CLASS ACTION. EVEN IF THE APPLICABLE LAW PROVIDES OTHERWISE, GUEST AGREES THAT ANY ARBITRATION OR LAWSUIT

AGAINST CARRIER WHATSOEVER SHALL BE LITIGATED BY GUEST INDIVIDUALLY AND NOT AS A MEMBER OF ANY CLASS OR AS PART OF A CLASS ACTION, AND GUEST

EXPRESSLY AGREES TO WAIVE ANY LAW ENTITLING GUEST TO PARTICIPATE IN A CLASS ACTION. IF GUEST’S CLAIM IS SUBJECT TO ARBITRATION UNDER SECTION 10(b)

ABOVE, THE ARBITRATOR SHALL HAVE NO AUTHORITY TO ARBITRATE CLAIMS ON A CLASS ACTION BASIS. GUEST AGREES THAT THIS SECTION SHALL NOT BE SEVERABLE

UNDER ANY CIRCUMSTANCES FROM THE ARBITRATION CLAUSE SET FORTH IN SECTION 10(b) ABOVE, AND IF FOR ANY REASON THIS CLASS ACTION WAIVER IS

UNENFORCEABLE AS TO ANY PARTICULAR CLAIM, THEN AND ONLY THEN SUCH CLAIM SHALL NOT BE SUBJECT TO ARBITRATION.

(d) Appointment of Guest as Legal Representative of Minor: If the Guest is traveling with his or her natural born or adopted minor children, the Guest hereby agrees and stipulates to

the appointment of himself/herself as the legal representative of such minor children within the meaning of 46 U.S.C. § 30508(d) upon boarding.

11. Travel Documentation: Upon embarkation, the Guest shall have in his or her possession, and assumes all responsibility for obtaining, all visas, passports, certified birth certificates, travel

and health documents required by any governmental authority, and if he or she fails to do so the Carrier shall have no further obligation to transport or to furnish transportation to the Guest.

The Guest is advised to consult his or her travel agent or the appropriate governmental authority concerning required documentation for travel. The Guest shall indemnify the Carrier for all

penalties, fines, charges, losses and expenses imposed upon or incurred by the Carrier due to the Guest’s failure to have proper documentation or otherwise comply with applicable laws or

regulations of any kind. Any stamps on tickets, customs, excise or other taxes or fines on the Guest or the Carrier resulting from the Guest’s conduct, embarkation expenses, and all

expenses of such a nature are to be paid by the Guest. If the Guest is denied boarding for failing to comply with the requirements of this section, the Carrier shall not be liable to refund the

Guest’s fare or for any other damages or expenses whatsoever.

12. Use of Travel Agent: The Guest agrees that any travel agent utilized by the Guest in connection with the purchase of the cruise or issuance of this Contract, or for any related or incidental

air or ground transportation or excursions, is solely the Guest’s agent and the Guest shall remain liable to the Carrier for the full applicable cruise fare. The Carrier shall not be responsible

for any representations, insolvency or other conduct of a travel agent, including but not limited to such agent’s failure to remit any portion of the cruise fare to the carrier, or any refund to

the Guest. The Guest agrees that receipt of any refunds or notices by the Guest’s travel agent, including this Contract, shall constitute receipt by the Guest.

13. Severability: Except as provided in Section 10© above, should any provision of this Contract be deemed invalid for any reason, the Guest agrees that said provision is deemed to be

severed from this Contract and shall be of no effect, but all remaining provisions herein shall remain in full force and effect.

14. Venue and Governing Law: Except as otherwise specified herein, this Contract shall be governed in all respects by the General Maritime Law of the United States and, only when not

inconsistent with the provisions of this Contract or U.S. maritime law, the laws of the State of Florida. It is hereby agreed that any and all claims, disputes or controversies whatsoever

arising from, related to, or in connection with this Contract or the Guest’s voyage, including any activities on or off the vessel or transportation furnished therewith, with the sole exception

of claims subject to binding arbitration under Section 10(b) above, shall be commenced, filed and litigated, if at all, before the United States District Court for the Southern District of Florida

in Miami, Florida, U.S.A., or as to those lawsuits for which the United States District Court for the Southern District of Florida lacks subject matter jurisdiction, before a court of competent

jurisdiction in Miami-Dade County, Florida, U.S.A., to the exclusion of the Courts of any other country, state, city or county.

15. Cancellation: Cancellation fees for cruise, air, land and other charges apply to all Guests on the reservation. Cancellation fees for air, land and other charges will apply even if the

reservation is not cancelled in full. Gateway changes for air and name changes for cruise, air, land and other add-ons are considered cancellations of those items. Cancellations must be

telephoned to our Reservations Department. Depending on when the cruise is cancelled, cancellation charges will be assessed pursuant to the Terms and Conditions of the cruise

brochure, and cancellation charges are subject to change without notice. Air tickets issued by our Air/Sea Department for Guests on our Air/Sea Programs are refundable only to Carrier.

Group Guest policies may differ and payment and cancellation charges may differ by promotion. Refer to your travel agent, group booking agreement or promotion for specific terms and

conditions.

16. Use of Guest Likeness: The Guest consents to Carrier’s use and display of the Guest’s likeness in any video, photograph or other depiction for any purpose, commercial or otherwise,

without compensation or liability of any kind. The Guest’s consent extends to minors and other persons in the care and charge of the Guest.

IMPORTANT NOTICE: Guests are advised to carefully read the terms and conditions of the Guest Ticket Contract set forth below which affect your legal rights and are binding. Acceptance or

use of this Contract shall constitute the agreement of Guest to these Terms and Conditions.

LAND PACKAGES

TERMS AND CONDITIONS

NCL (Bahamas) Ltd. d/b/a NCL and/or NCL America (hereafter "NCL") grants the purchaser ("Purchaser") of this Land Package Voucher ("Voucher") participation in this Ground Package Program.

Purchaser hereby agrees by acceptance of this Voucher and the services provided thereby, both on his/her behalf, and on behalf of any other person, including minors, for whom this Voucher is

accepted, to all terms and conditions set forth herein.

1. Responsibility: Purchaser acknowledges that NCL does not own, control, maintain or supervise any airlines, air carriers, motorcoaches, taxis, ground carriers, hotels, restaurants, tour

operators, sightseeing tours, or other transportation, facilities products, activities or services provided pursuant to this Voucher, nor their providers or employees. Purchaser acknowledges

and agrees that each such provider is an independent contractor who is not and shall not be deemed an agent of NCL and that NCL makes no warranty or other representation regarding

the suitability or safety of such providers or their conveyances, activities, facilities, products or services.

In arranging for the transportation of passengers, excursions, hotels, accommodations, food, lodging or any other activities, facilities, products or services provided in connection with this

Voucher, NCL does so only as a convenience to the Purchaser and Purchaser hereby acknowledges and agrees that NCL shall not be liable or responsible for any loss, damage, injury,

death or any other claim whatsoever arising out of any acts or omissions of any such provider or during any activities described in this voucher, including but not limited to delay or

inconvenience caused by late air, car or motorcoach arrivals, nor for any loss or damage to baggage or other property of the Purchaser.

All personal property and personal effects shall be at "owner's risk" at all times. Purchasers are cautioned against the risk of leaving personal articles in their hotel rooms or on

conveyances. NCL does not assume any responsibility or liability whatsoever for any items or personal effects lost or damaged during any activity to which this Voucher applies.

In addition to the rights, defenses, immunities and limitations set for in its Guest Ticket Contract, and when not inconsistent with such Contract, NCL shall receive the benefit of all

disclaimers and limitations of liability applicable to or issued by airlines, air carriers, motorcoaches, taxis, ground carriers, hotels, restaurants, tour operators or any other parties providing

services pursuant to this Voucher.

2. Price: Prices for this Ground Package Program do not include food, beverages or other incidental items, fees and taxes not specified herein or in documents provided to Purchaser. Prices

quoted are in U.S. Dollars and are those in effect at the time of printing. Prices are subject to change without notice.

3. Cancellations: In the event of strikes, lockouts, civil disturbances, weather or any other reason beyond its control, or in the interests of the safety and/or comfort of Purchaser or others,

NCL may, at its sole discretion, cancel any services provided hereunder and may, but is not obligated to, offer substitute hotels or services and shall not be liable for any loss whatsoever to

Purchaser by reason of such cancellation or substitution.

4. Severability: Should any provisions of these terms and conditions of this Voucher Contract be contrary to or invalid by virtue of the law of any jurisdiction, the remaining provisions herein

shall remain in full force and effect.

5. Enforceability: Purchaser acknowledges and agrees that the terms and contained herein are contractual and binding and not a mere recital and by acceptance of this Voucher Purchaser

agrees to its terms.

6. Entire Agreement: Except as otherwise provided for in the Guest Ticket Contract between NCL and the Purchaser for Purchaser’s cruise aboard NCL’s ship, the terms and conditions

contained herein and in the Guest Ticket Contract shall be the entire agreement between NCL and Purchaser and shall supersede all representations or conditions contained in NCL’s

advertisements, notices, brochures, or other literature and all promises and agreements made or claimed to have been made with Purchaser or any party representing Purchaser. In the

event of any inconsistency between this Voucher and the Guest Ticket Contract, the latter shall control.

7. Venue and Governing Law: Except as otherwise specified in the Guest Ticket Contract, it is hereby agreed that the terms and conditions of this Voucher shall be governed and construed

under the laws of the State of Florida without regard to conflicts of law principles thereunder. It is hereby agreed that any and all claims, disputes or controversies whatsoever arising from,

related to, or in connection with this Voucher or the Ground Package Program associated therewith, including but not limited to transportation, with the sole exception of claims subject to

binding arbitration under Section 10(b) of the Guest Ticket Contract, shall be commenced, filed and litigated, if at all, before the United States District Court for the Southern District of

Florida in Miami, Florida, U.S.A., or as to those lawsuits for which the United States District Court for the Southern District of Florida lacks subject matter jurisdiction, before a court of

competent jurisdiction in Miami-Dade County, Florida, U.S.A., to the exclusion of the Courts of any other country, state, city or county.

[terrymtex01]

Funny how the more successful cruise lines disagree with your logic.

 

You keep bringing up how unsuccessful NCL is or how other cruiselines are more successful. I would be interested to see where you are geting the factual information about the financial status of the different cruiselines. Can you give us some links to the annual financial statements that shows the other cruiselines doing so much better than NCL? That is something I have wanted to see for a while.

[jaw62901]

You keep bringing up how unsuccessful NCL is or how other cruise lines are more successful. I would be interested to see where you are getting the factual information about the financial status of the different cruise lines. Can you give us some links to the annual financial statements that shows the other cruise lines doing so much better than NACL? That is something I have wanted to see for a while.

 

I was wondering the same thing, because the way OP talks about NCL it makes it seem like there going out of business any day now.

[rickechambers1@aol.com]

I was wondering the same thing, because the way OP talks about NCL it makes it seem like there going out of business any day now.

 

I heard that if they make one more price adjustment, it might put them over the edge...now you wouldn't want that would you? Then you'd have to reschedule for another cruiseline and might pay more! Jesting aside, I understand that we all want the most for our money. I am very value oriented as well; I literally see what the best value per square foot is sometimes! You know what, it's almost always the Garden Villa, but I can't afford that right now. So we usually get a suite now, and you know what, we pay 3-4 times more than customers on the same ship. BUT...Don't worry, I won't resent you (or NCL) for your paying less than I did. It's OK...because some people (those Garden Villa folks) paid more than all of us...so we ALL got the last laugh. Those crazy people in the Garden Villa! (No worries everyone...when I get one, we'll have a very big party and I'll invite most of you---for those not invited, you can point and laugh at our ridiculous waste of money---for those at the party, we'll just say "let them eat cake!" and we'll throw cake at them...I'll have the butler bring extra. :) ) Wow...and I haven't even been drinking! Off to Blue Man Group...have a good night all.