Investor Credit

[itsreallyme]

Has any one had trouble getting their investor credit applied to their shipboard account? I sent in the paperwork last April for a cruise next month. This is a 10 day cruise which is supposed to give us a $200 onboard account credit. Customer service finally confirmed there is only a $100 credit in my account, although they did not seem to know what the "investor credit" was. Emails to the address listed on the form go unanswered. :confused:

[xke_uk]

Hi

I sent the forms via email to shareholderbenefit@rccl.com and got the credit confirmation back within 24 hours.

 

Regards

 

[TJW]

If you have booked through a TA have the TA check your accounts on their screen. If you booked through RCCL have them check the account of your roommate to see if the other $100 is there. I have had RCCL split credits in the past but I don't remember whether it was a shareholder or book onboard credit.

 

I agree with xke_uk and for future credits send them in via email and closer to the cruise date ie 60 days out.

[mtebor]

faxed mine in last month and It already hit the account. Maybe you sent it in too early? Mine was done within 12 weeks of the cruise.

 

good luck

[itsreallyme]

Finally got an email confirming the proper credit was been posted - now how shall I spend it? :p