OhioJourneys

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We were in Istanbul on the Epic this past November. Full coverage is only required while in the mosques. If you are worried about being too hot, I recommend wearing your shorts and t-shirt and carrying a pull on skirt and light weight long sleeve shirt in your backpack or tote to pull over your clothes while at the Holy sites. Socks are a pair of footies are a definite "MUST" as you are required to remove your shoes or sandals before entering. Scarves for ladies are available, but, for me, I found a used scarf not appealing and instead added a simple silk scarf to my outfit which I pulled over my head while in the mosque. Have fun. Istanbul is a beautiful city!

Our next NCL sailing will be the 1st time we are Platinum status. With that, I know that we get a complimentary Behind the Scenes Tour and an Around the World Wine Tasting. My question is, do we have to make reservations for those in advance or do we do that once we are on board with the Latitudes Representative? I am assuming the latter, but do not want to miss out on tour or wine..lol. Thanks!

All I know is what NCL told me these refunds were for. Sorry. Every day I check my res to make sure my balance is still "paid in full", $0.00. After all the problems, I worry one of those refunds will show up as balance due!

Finally our app is showing our correct itinerary, hotel, flights, etc for our Epic sailing in November. I have twice requested an updated confirmation be emailed to me from customer service but have received nothing. Is there a way to print a full confirmation from the app? I could not find anything to print but vacation summary, which does not show itinerary or hotels.

On a high note...watch your credit card statements for refund from NCL for port charges! We saw two credits pending that didn't match anything we had ever paid. After calling customer service, a supervisor advised me these are valid refunds for port charges we paid for Ashdod and the difference in the port fees from Haifa to Athens. Yeah! I do like getting $$ when it's really owed to me.

Kbyrd@ncl.com

Mine finally correct after 2 more calls and an email to VP Guest Services. Still waiting for corrected itin, pre-cruise hotel info, and flights to Athens instead of Tel Aviv.

Oops... I looked....shouldn't have! Res now says I now owe $63. Guess I'll be back on the phone tomorrow

I was advised that the obc will not show on your reservation until we are on board as it cannot be used for pre-cruise purchases

After 5 phone calls, 8 different representatives, I (fingers crossed), think my cruise is now correct. One of today's reps told me he'd never seen a reservation as messed up as mine. First, all excursions were gone. Told would be corrected in 48 hrs. Then all excursions back, including Ashdod, but at higher pricing so now a balance shows due. Called again and told 24/hrs for that to correct. Well, the only thing that changed was my Ashdod tour cancelled,no credit, still showing balance due. Called early this morning, routed ro UK customer service from US. OK, he was able to remove that balance due. All good, right? NO...new balance due amount shows! Called again. Agent advises she needs to have her supervisor assist and places me on hold. When she comes back I am advised new balance due removed and I will have a credit, too. (Not credit for Ashdod excursion, though). Hmmmm... ok. Then she transfers me to someone else to process refund for xld Ashdod. This agent tells me everything wrong. 3 tours pricing wrong, previous corrections were done by using pending rfnd for Ashdod and applying to higher priced excursions...nightmare. 2 hrs later, he goes over everything item by item and we are good. An hour later I look at my app and new balance due amount showing! Headache increases and I make another call to NCL. I am once again told it's corrected, my refund request for Ashdod tour shows pending at correct amount and new balance due is $0.00. I'm afraid to look again. Now, if I could just get my new airline flights and pre-cruise hotel info. What are the odds that will be correct? Still, in the end, we're going on a cruise!

Just hung up from customer service in UK. Apparently my US call routed there due to early hour? Anyway, he advised me adjustment was handled and I should see zero balance due in a few hours. Also, should teceive refund on Ashdod excursion cancellation.

Received 2 emails from NCL...one shows my excursions again. Mthe other says I now owe over $200 for those excursions! After calling I was told that should resolve itself in 48 hours.

Already talked to them. I was told it's a "glitch" in their system and I need to call shore excursion desk to rebook everything and must request original pricing orvthey will book at new higher price. Just another headache to deal with. I love. NCL, but the 2 cruises have been a lot of work!

I currently have 2 cruises booked with NCL. Late last evening I was looking on my app and tealized ALL shore excursions on both cruises that I had reserved and paid for are now gone. Anyone know what's happening? One of these cruises is the Epic, originally embarking in Israel. I've already been through craziness with that cruise. Not looking forward to hours on the phone getting this new problem handled.