Fun Shops online order question

I was placing an order today for a few items for our upcoming cruise. When I clicked submit, it took awhile, and then I got an email confirmation (while the mouse was still spinning). Eventually that page gave me the “an error occurred while processing your order” message. However, I have a confirmation email, my gift cards are now empty, and my cc has a small charge for the remaining balance.

Anyone else had this happen?

Sounds like it went through. Do your purchases show under your booking? If not, you can always call the Fun Shops and they can confirm.

If you received the email confirmation then it went through. It was probably a browser error. This happens quite often when switching screens.

I always print out any Funshop confirmations. One time I ordered two bottles of liquor and they didn't show up. On the second day I went to Guest Services and they said there was no record of the purchase. Luckily I had the printed confirmation. It took one more day but I received the liquor. We brought most of it home. We could not drink that much in four days. Well.......... we could have but chose not to. ;p

Take care and enjoy!

Mike

Sounds like it went through. Do your purchases show under your booking? If not, you can always call the Fun Shops and they can confirm.

I like that they now display all of your excursions and Fun Shop purchases in your cruise details so if your purchase isn't reflected there then I would be on the phone with them.

I like that they now display all of your excursions and Fun Shop purchases in your cruise details so if your purchase isn't reflected there then I would be on the phone with them.

Me too! It took them long enough to get that feature installed. It makes it so much nicer.

I was placing an order today for a few items for our upcoming cruise. When I clicked submit, it took awhile, and then I got an email confirmation (while the mouse was still spinning). Eventually that page gave me the “an error occurred while processing your order” message. However, I have a confirmation email, my gift cards are now empty, and my cc has a small charge for the remaining balance.

 

Anyone else had this happen?

Call them to confirm.