My Thomson Log In

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#1
UK
388 Posts
Joined Jul 2008
Is anyone else having trouble logging into My Thomson on the website? My booking doesn't seem to be recognised, nor my email address when I ask for a reminder to be sent, despite them emailing me to say my balance was due! I have my confirmation but as I'm going in three weeks I was wondering when my tickets might arrive.
#2
W.Midlands
814 Posts
Joined Aug 2009
Tried to log in a couple of weeks ago (hotel holiday in Spain August, not a cruise) didn't recognise my booking either.
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04-23-2013 Island Escape

#3
Lancashire
312 Posts
Joined Mar 2009
You have to go to the very bottom of the page and in the small print click on my Thomson. You then need to put in tour lead passengers name, ref number 2020 plus the number on your booking form,date of travel, how long,hotel or back to back or cruise plus hotel. Then you can see your own home page. Worse than all that it never remembers your details.
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#4
W.Midlands
814 Posts
Joined Aug 2009
Originally posted by k8ti
You have to go to the very bottom of the page and in the small print click on my Thomson. You then need to put in tour lead passengers name, ref number 2020 plus the number on your booking form,date of travel, how long,hotel or back to back or cruise plus hotel. Then you can see your own home page. Worse than all that it never remembers your details.

Thanks k8ti still no luck though. Never had a problem before. Just tried again.
Entered correct details but all that's coming up is 'My Thomson Cruise' for our hotel holiday + 'apologies an error has occurred'

Only tried 2 weeks ago just to have a look at excursions in the resort.
In the end just thought rubbish and gave up
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04-23-2013 Island Escape

#7
W.Midlands
814 Posts
Joined Aug 2009
Just tried to log into it for our cruise next March...no luck again!

Will give them a call today.
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04-23-2013 Island Escape

#8
W.Midlands
814 Posts
Joined Aug 2009
Have just spoken to Thomson...was asked if I booked the cruise through a T.A (which I did, our local Thoms) or on-line. Was told I would need to see them about it.
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04-23-2013 Island Escape

#9
Luton
132 Posts
Joined Oct 2012
Originally posted by barnowl1950
Thanks k8ti still no luck though. Never had a problem before. Just tried again.
Entered correct details but all that's coming up is 'My Thomson Cruise' for our hotel holiday + 'apologies an error has occurred'

Only tried 2 weeks ago just to have a look at excursions in the resort.
In the end just thought rubbish and gave up
Hi Barnowl,

Have you tried using another browser at all? If so and it still doesn't work, feel free to send your reference over to [email protected] and we can take a look into this for you.

Thanks,
Lauren
#10
Luton
132 Posts
Joined Oct 2012
Originally posted by vwgolf
Is anyone else having trouble logging into My Thomson on the website? My booking doesn't seem to be recognised, nor my email address when I ask for a reminder to be sent, despite them emailing me to say my balance was due! I have my confirmation but as I'm going in three weeks I was wondering when my tickets might arrive.
Hi VW,

If there's anything you'd like for us to check out, just pop your booking reference over to [email protected] also and we can check this out for you.

Thanks,
Lauren
#11
Cheshire, UK
310 Posts
Joined Aug 2010
Perhaps Thomsons computer has got a virus
Norovirus???
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#12
OXFORD
6,765 Posts
Joined Mar 2010
Lol !

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#13
UK
388 Posts
Joined Jul 2008
I got through on the phone and the agent had no idea why I couldn'tuse the My Thomson service. She also said that my tickets were emailed a week ago but, despite confirming my email address, they have not turned up. Hopefully second time will be lucky!
#14
W.Midlands
814 Posts
Joined Aug 2009
Originally posted by vwgolf
I got through on the phone and the agent had no idea why I couldn'tuse the My Thomson service. She also said that my tickets were emailed a week ago but, despite confirming my email address, they have not turned up. Hopefully second time will be lucky!
Probably will I'd say..let us know if they do.
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04-23-2013 Island Escape

#15
UK
388 Posts
Joined Jul 2008
My etickets arrived today, or at least I assume that the 9 page document the link takes me too are my etickets! I think it contains all I need to know; just need to complete my API and we're good to go!