We are cruising with a group of friends this Sunday on the Horizon. One of our group used credit card rewards points to book so didn’t use our normal Carnival PVP. We did our proctored COVID tests tonight and one of our group is having an issue. She has a very long hyphenated last name. Verifly is saying the name on the test and the name on the reservation don’t match. On the test there is a hyphen between her two last names and the last letter is missing since her name is so long. On Verifly and her Carnival reservation her 2 last names are run together as one word with no space and the last two letters are missing. Also, her VIFP # is missing on the reservation yet her husband and daughters are listed. I’m thinking since the travel agent didn’t type her name exactly like it appears in carnivals database, it didn’t pull her info from Carnival correctly just not sure how to fix it. She tried calling carnival they said they can’t help since she booked thru a travel agent. Any help or suggestions would be appreciated.