We are supposed to be in Juneau on Sept. 6 from 12:30-10:00pm -- we just got changed to a 1:30pm arrival. My tour with Harv & Marv was scheduled for 1:15pm, but due to the cruise change, the tour has been changed by more than THREE hours! New departure time is 4:30pm.
There was no "do you accept this change or would you like to cancel" option -- I was just told of the switch. The problem is, I have something else planned for the evening, so it's not an option. They (Harv & Marv) have refunded me, but kept a $50 "cancellation fee", claiming it's my fault for cancelling, not theirs, which I will be disputing with my credit card company.
I have gone whale watching with them before and have always recommended them to others -- but this now feels like a bait & switch.
So.........I need a new recommendation, if anyone has one.