TowandaUK

When we visited sales on Queen Anne during the Canaries cruise we booked a taster on Queen Mary. I asked about the planetarium and Chris said that it would be refitted. He said that it would be fitted with LED walls and that it would be an all immersive experience that could also host concerts. He didn’t say when this would happen.
We booked a two night taster M612, which appears to have a gap in itineraries just before it. It seems possible that this would be a likely dry dock. Hopefully all will be completed during that time and hopefully M612 will go ahead. 

8 hours ago, MylesS said:

Lovely and relaxing morning onboard so far.

Went to the thermal suite early this morning, and had the area to myself for an hour which was nice! (Although felt a little weird having it all to myself)

 

Then off to the lobby for an espresso before 3 laps of the deck, after which doing a little work in the commodore club.

 

Then to the talk about Theo Fabergé before seeing the unveiling of two new items commissioned by Cunard.

 

Now having a quick lunch in the Pavilion before this afternoons activities.

Interested that you had a faberge talk and unveiling. On the Canaries voyage we also had a faberge talk and unveiling. Items unveiled were the new Queen Anne pendant and an egg which if I remember rightly had a ship inside. Did they unveil something new or was it the same 2 items?  

1 hour ago, resordanis said:

Hi again,

just wondering whether Cunard still do Wine Packages I.e. 12 bottles (whites) and if so what would be the current price?

Thank you

 

If you google Cunard wine collections the information is there. Just beware that even if a wine is listed it doesn’t mean they have it onboard. 

I think there will be those who are disappointed, especially if they were expecting a royal. I suspect if this was known from the start people would have been well behind it. As it is the lack of information led to unrealistic expectations. 

We were in a balcony cabin and heard no noise from the neighbours or corridor. However there were a couple of nights when it was a bit rocky there was some creaking around the balcony door. 

We recently visited voyage sales and booked a taster voyage on QM2. I asked about the planetarium. I was told that it was due to have a major refit. He said it was going to be fitted with state of the art LED walls to give a truly immersive experience and that it could also be used for concerts. He gave no time scale. 

4 hours ago, Megabear2 said:

Not midships but I have one forward on deck 7.  It is superbly placed for stairs and lifts and exceptionally quiet - on this voyage anyway.  I'd book it again in a heartbeat.

 

However if watching TV is important you  it might be wise to check the room layout before booking as my cabin and many others have the TV to the side of the bed.  Personally I never switch it on apart from to check ship position or weather but a large number have made complaints about this on the current voyage.

When we were on the Canaries voyage we visited voyage sales. In a general conversation about the ship the staff member said to be sure to complete the survey. He said some things had already been identified which are already in the pipeline to be addressed. The one thing he mentioned was the position of TVs in the inside cabins - he said they plan to fit brackets so they can be angled. He didn’t give a time scale for it to be done. 

22 hours ago, Victoria2 said:

Nor me.

 

Our agent is our 'go to' normally but I had a 'communications issue' last week which needed sorting there and then and and luckily, after a few 'chats' with various people, found my saviour.

 

It only takes one person to know what they're doing but sadly, finding that person can be a bit of a winding path with Cunard on occasions.

Hopefully, TowandaUK  has found their saviour in this instance.

 

Victoria has hit the nail on the head. Emails didn’t work and the first person I spoke to in customer services didn’t help, however the last time I rang I spoke to somebody who actually knew what they are talking about and the refund has gone through. The refunded drinks package will pay for the 2 nighter taster on QM2.
We cancelled the package due to medication being prescribed to my husband just before boarding. This unexpected turn of events did us a favour. I would not book a package again. We were shocked once onboard to discover that there were very few red wines available that were covered by the package. On the one or two occasions that I had wine in the Britannia restaurant there were only 4 red wines by the glass within the package, one of which was unavailable. When dining in Sir Samuel’s only one wine would have been available to us. We shall definitely be pay as you go in future. 

I thought Elijah and his female counterpart were sometimes scruffy singing in the Queens room. Jeans after 6pm?  

21 minutes ago, Host Hattie said:

That sounds more hopeful, please let us know if/when it arrives. I hope this snag hasn't put you off Cunard too much.

Thank you. We actually booked a 2 night taster onQM2 while onboard so hope it’s the start of a longer relationship with Cunard. 

Thank you for your help. I originally emailed via the website. Customer services then gave me a different email address to try which they said would respond straight away, but they didn’t. I have just spoken to customer services again and this time the lovely lady I spoke to put the refund request through herself. Interestingly she said there had been no refund request from the ship despite me being told 3 times that refund was on its way!  I feel a little more confident that the refund will arrive now. 

Incidentally. We have not received a survey. Has anyone else received one?  

He did do 2 performances. Perhaps the content differed. I have no intention of commenting further on this one small part of my review. 
To be honest I’m more upset that I have paid for all my drinks twice and getting nowhere with my complaint to Cunard. 

I did state in my review that my comments on Berni Flint were just my opinion. Sadly there were many people who found him funny. However when he told the story similar to the Lola song by the kinks it made me feel very uncomfortable. I didn’t find him funny at all. 
Incidentally the promised refund of $2016 for the drink package has still not materialised and I’m getting nowhere with Cunard. Seems like I shall have to start a dispute proceeding with my credit card company. This despite being told 3 times by the pursers office that the refund was on its way, and having paid pay as you go for all our drinks. 

5 minutes ago, Host Hattie said:

Thank you for your very helpful and thorough review. It's here -

Queen Anne Review

Thank you Hattie

My review of the Canaries voyage. has now been published. It may be of more interest to those in a Britannia balcony. 

13 hours ago, Host Hattie said:

Sounds your cruise didn't end too well!

Queen Anne Disembarking delay

Our allotted time was 9.10. We had breakfast and at 8am we decided to find somewhere near deck 2 where we could park ourselves for an hour. Went down in lift c as instructed. and it was chaos everywhere. It seems disembarkation was delayed and there were people queued and people waiting everywhere. We had been intending to wait in the Chart Room but it was completely full. We had no option but to make our way through the queues it was impossible to turn back, and managed to get through to the Queens room where thankfully there was plenty of room to sit. Had we known of the delay we would have waited well away from deck 2 and not added to the congestion. Cunard did a very poor job of advising people of the delay and nobody was marshalling the queues. They did eventually advise of delays but not until well after things got really bad. Chaos. There were announcements that the gangway closed completely for some while because of overcrowding in the terminal. We held back because of the chaos and joined the queue at 9.55 (45 minutes after our allocated time). We went through steadily and were in our car at 10.25. I’m surprised that Cunard claim that everyone was off by 10.25. When we drove out at 10.30 there was still a steady stream of people leaving the terminal. 

3 hours ago, majortom10 said:

Sorry but considering that you have already paid for a meal and then charged an extra $58-50 is I am sorry too expensive for me.

We went as a special treat to Sir Samuel’s. It was very nice but not worth $130 for 2. We had a very acceptable steak in Britannia the next night included. 

We haven’t had any problems logging in. We share one device so are constantly logging off to let the other login. We did have problems getting emails but I believe that to be a BT problem. All ok now. 

Can someone explain something for me please. We are on Britannia open dining so we eat on deck 3 and arrive when we like. However we tend to book an early slot as we like to go to the first show. 
We enjoy moving around, meeting new neighbours and experiencing different servers. 
We have noticed that there are quite a few people who have set tables they go to every night on deck 3. They bypass the front desk and seat themselves. How is this possible with open dining?  Is it an overflow of fixed dining guests from deck 2?

We are not dancers but have been loving watching the ballroom dancing in the Queens room. Last night was particularly good. There was the usual host who danced with a variety of ladies. There also appeared to be a couple more gentlemen fulfilling that role - passengers maybe?  Early on in the cruise we watched one lady have a dance lesson - last night she was tripping the light fantastic like a pro. Lovely to see. 

We have had a good and varied selection of crackers and biscuits with our cheese board. We once had a digestive but no rich tea. 

Does anyone know if the statement in the daily programme re Spanish vat being charged is correct?  I’m sure I read a while ago that it does not apply to the Canaries only to mainland Spain. 

On a positive note re the lifts- it is very easy to find them. Each lift has its own colour. The carpets leading to the lifts have chevrons pointing towards the nearest and are in the colour of the lift lobby.  It makes it much easier to navigate around the ship. We have found that we tend to mainly use the red lifts which are near the aft. As the  week has gone on we have found less queues and have found it much easier to get a lift - you still have to be pretty quick to get in when they do come. 

The drawing room has a good supply of coffee table books that look quite interesting.