darnoc23

I signed up for insurance, however Princess stated that because I did not pay the balance I cannot use the insurance.

Hello, We had a cruise booked for November. I forgot to add make the payment due and my cruise was cancelled at 12am this morning. I contacted Princess as soon I saw the cancellation. They reinstated my booking however for a higher price. They also mentioned that the cancellation fee would still be charged. All of the passengers are elite/platinum members. Is this usually the case for reinstatement? It looks like reinstatement is basically rebooking the cruise at the current rate and the previous cruise is still considered cancelled with the cancellation fee. Any insight on how I can get the cancellation fee waived and possibly still get the original price? TIA.

Finally got a person that REALLY knew what she was doing. Took about 10 minutes to add in the gift card to the booking. The wait time was still long however to get someone. I tried the call back feature also. My experience on the call back is that it doesn't get routed to the rep, so therefore it hangs up and now you have to dial again and put yourself back on queue. Anyways, here was the process for anyone's reference, the challenge really is getting someone that's familiar with it: 1. Purchase the gift card at AARP. You should get a digital gift card in less than 30 minutes via email. The gift card has the card number and PIN. NO EXPIRATION DATE is needed. 2. Call 1-800-774-6237 choose 2, then 1. For me it was an existing booking to add the gift card as onboard credits. 3. Cross your fingers you get a rep that's familiar with the process. Tell them you would like to use a gift card for this booking for onboard credit. They'll take your card info and email you a confirmation of the onboard credit purchase.

AARP, confirmed no expiration date and referred me to the terms and conditions which states no expiration date. Frustrating to keep calling Princess in hope to get a rep that knows what to do. Princess rep kept saying she processes gift cards all the time and requires an expiration date. I'll try again tommorow, otherwise, I hope there's no issues with processing these credits onboard.

Hi, I finally got someone on the call that was taking the gift cards. However, my digital gift cards did not come with an expiration date. Only the gift card numbers and PIN. The person I was on the call with stated the expiration date should've been included in the email. I contacted AARP and they stated there's no expiration date? Can someone confirm if the expiration date is in their gift card?

Hi Jimmy, what was the number you called? I tried the 800-774-6237 number a couple of times and get different answers. I've been transferred to their sales and gift card department and was told to call guest services, which was the department that transferred me to them. Chat does say they're not able to accept any payments due to security reasons. One person said I just need to give them the gift cards and they can "slide" the card upon check in. Which I mentioned that the gift card is digital. If you can give me the number and department you talked to, that would be great. Thanks.

Hello, I purchased the AARP e-gift card and received it in my email within 5 minutes. I don't see a place to add the e-gift card on my existing booking through cruise personalizer or the medallion app. Do I just add gift cards at the cruise? Would love to do it before so everything is on my account. TIA.