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Everything posted by sueaussie

  1. On our recent New Zealand cruise we had booked and paid for the Eastern Bays Scenic Mail Run shore excursion in Akaroa. Unfortunately weather conditions on the day meant that our ship (the Noordam) couldn't take us to port and our stop in Akaroa had to be cancelled. I rang the Mail Run company from the ship to let them know what had happened as a courtesy. Unfortunately they did not afford us the same courtesy when we followed them up with an email requesting a refund. They did offer us the same tour within 12 months but refused us a refund because we did not give them 24 hours notice, whi
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