I am so sorry to hear this! Last Summer we had a similar experience to Iceland. My biggest complaint is NCL had no one to help, Air dept, cruise specialist....no one. My daughter had gone ahead of us and was on the ship. After all kinds of near misses, we landed in Iceland with 1 hour to get to the ship. (no luggage made it) It was about an hour to the ship and no one could say that the ship would wait. My daughter telling them we were literally speeding there, me telling NCL we were on our way and praying the ship would still be there. They were pulling the stairs away when we arrived and allowed us to board. If someone could have just helped a little, all the numbers they give you in advance meant nothing as you're panicked as you are paying a small fortune to make it to a ship you're not sure will be there. Also if you have 2 rooms, your party may not fly together AND if you want to remove the BOGO even 1 day after final payment there is a huge penalty. No flights booked, just taking off a benefit and they hit you. Never again.