Reevo79

Thank you so much for this info. I followed the instructions you gave and the Seaware system showed my correct level. I was able to screenshot this and now have something to send to Azamara, so hopefully I can get everything resolved quickly now. Thank you again!

Thanks everyone, there's some helpful advice here. I've emailed the loyalty department directly and I'm waiting for a reply (which I'm aware may take a while). I do also have proof of Elite status with Celebrity so I may be able to use that if need be. Hopefully I can get it sorted before I sail in June - I need my 15% discount on the ultimate drinks package! 🤪

I did think of that but unfortunately not. I've just turned my cupboards out looking for them and it looks like I've thrown them out.

Does anyone know if there has been some sort of shake-up with the Circle tier levels in the last year? I last sailed with Azamara on the Onward last March and my tier level was at Discoverer, which is where I expected it to be. I have today booked a cruise departing in June and my tier level is suddenly showing as Adventurer, meaning that I have dropped two loyalty tiers for no apparent reason. I have called customer services and they have said that they cannot do anything unless I can provide them with paperwork evidencing that I was at Discoverer last year. I don't have anything like this as I deleted it all once I was back from the last vacation. I tried calling the dedicated Circle phone line but it will not connect as it is a US toll free phone number and I am trying to call from the UK. Can anyone shed any light as to what might have happened or what I can do to get my tier status corrected? Many thanks