The communication has been very poor — extremely long hold times, unclear emails, inability to rebook other than through a form.
They should have devoted more reps to being able to work with these customers, maybe even a dedicated phone line.
Not definite yet, but pretty sure we’re going to go for the refund. Unfortunately, cancellations like this seem to be a much greater risk with Virgin versus other cruise lines. Too much risk when we’re also making transatlantic arrangements snd extended time off work.