We are Elite+ and have been loyal to X. Due to Covid we have not cruised for the past 4 years; however, we are taking the APEX T/A next month. We observed on our last cruise 4 years ago the decline in food and the upsell strategy of X. If we experience a further decline after sailing next month, this may be our last cruise, period. I anticipate the competition are following the same suit.
The past two years we have flown to Europe (Spain/Portugal) in the winter and stayed at 5* hotels (BonVoy) with full breakfast buffets, eating in local restaurants with ample liquor and paid similar cost to cruising.
Similar to most Celebrity cruisers, we have been loyal to a fault due to their past quality service, CC benefits and overall customer service. If we see a noticeable difference, our loyalty will go in another direction.