BenDover

Yeah - You’re over reading it (like we all tend to do).

All it’s saying is that if you choose to go to Cagney’s or Le Bistro (which are priced ala carte as opposed to a flat fee) you get one entree. You also will get one appetizer and one dessert. You can also use your dining credits at any of the other specialty restaurants. Enjoy!

I have enough points to get an OBC of $250. Can I use my OBC to purchase $500 worth of cruise next certificates?

4 hours ago, Red-Sol said:

We always get a balcony cabin in a location we prefer...and then buy spa passes. Usually it works out to be a little less money that way. (not always though) For us having a good cabin location is more important than having the decor of a spa balcony.

Yeah I really like my location now so unless I can save money I’ll stay where I’m at.

Thanks for your insight! I currently booked a balcony in what I think is a good location. When upgrade bidding begins I will bid the cost of the pass for a spa balcony. If I don’t get it I’ll stay where I’m at and just buy the pass 😉

Other than access to thermal suite (which can be purchased al a carte) and location is there any difference between a standard balcony and a SPA balcony. The NCL website says the Spa balcony has “tranquil spa decor” but all the picture/videos I see online they look pretty much the same. The price difference is significantly more than the cost of a thermal suite pass. Am I missing something?

Thanks all. Going with the +

Yes, I meant premium plus.

the extra $30 per night is worth it if I get a good bottle of wine with dinner and a high quality pre-dinner drink. The wines by the glass are not bad but not good either. The “select” bottles of wine are pretty good. I probably won’t even drink the whole bottle but the higher quality is worth it.

I am a solo traveler. If I get the premium beverage package do I get a bottle of wine each night?😊

3 hours ago, Mctrip555 said:

The link is open today for refund requests

Would be nice if the link actually worked

1 hour ago, hallux said:

No it wasn't.   You could have followed the published time frame for submitting for the refund.

When a NCL supervisor says to me “we are not offering refunds at this time, maybe in July” I am going to believe them. She did NOT say that they will start accepting requests on May 5th or 7th or whatever it is and it will take 90 days to process. She never said any of that. 

By the way you do know that they changed that information on the website several times. She could have told me the most up to date info but chose not to. I also received a letter that day informing me about the cancellation and that letter said NOTHING about a refund at all. 
I had called with the intent to book 2 new cruises. Instead I got yelled out by a supervisor.

I did have only one option 

6 minutes ago, misstamster said:

because they don't want you to use it!!!!

Which resulted in me asking is my only option to request a refund and which time the supervisor yelled at me stating "we are NOT offering refunds at this time".

My only option was to dispute with credit card company. Sad.

14 minutes ago, misstamster said:

The only real time I have been upset with NCL was in the FCC of our cancelled cruise. I did the booking, paid with my credit card, and only got 1/3 of the FCC, my sailing partner, whom did not even have an account, got 2/3. they know I am going again, guess they hope my partner doesn't, lol

In my case I paid for all and only received 1/3. The rest went to 2 minors. How can you give minors a FCC? That's a headscratcher.

6 hours ago, Theboss17 said:

this is what I have been saying !..  NCL VP Katty Byrd can easily change all this.. Top of mimd for her is stock holders and profit not the customer..  This customer wants to do business with them and they are even making that difficult ... Take care of your customers and your business will be way better off at the end of all this

👍

👍

2 hours ago, Sam Ting said:

So you can try a dispute with the credit card company. You have nothing to lose and everything to gain. Plus I think they get charged a fee win or lose from what I understand. 
 

if that don’t work then use the fcc to go on another cruise. But when you go, go with the attitude of not spending one cent on the ship. Don’t even give them a credit card when checking in. Tip in cash. Not one red cent should Go to the company.  Again no cc to them at check in So they can’t add fees or anything.  You will still enjoy the food and the shows and the ports and have a wonderful time. Yes you can do it. Nothing wrong with doing it. We have done it  many times and had a great time!

Trust me - I know how to play their nickel & dime game. 

40 minutes ago, bluesea777 said:

@BenDover

 

Why can't you rebook the same or similar cruise for the same period in 2021 or 2022 so your grandkids can come with you and their FCC can be applied to the booking?

 

 

Their parents were booked on the same cruise. They are all scared about the virus and don’t want to go cruising anytime soon 🤷‍♂️

Thanks for the responses. 
I would point out that when I called NCL it was NOT my intent to ask for a refund. I wanted to book two cruises using my FCC and two cruise next certificates. Both of the NCL reps told me I cannot transfer the kids FCC to my account (which I still think is a bunch of BS). Since the kids will be in school and cannot go on the 2 cruises I was interested in, I asked “Is my only option to request a refund for their portion?”

Both reps replied “You can NOT get a refund at this time. You will have to wait until July and then refunds may be available”. They did NOT say “You can request a refund beginning May Whatever and it will take 90 days.” 
Bottom line, in my opinion, this was a complete failure in customer service. The supervisor especially was cold, detached and could care less about anything I said. And when I said I was disappointed in her lack of understanding she yelled at me. As a CEO of a small business it is surprising to me their lack of customer service skills.

I love NCL. I want to continue sailing with them. But I cannot tolerate this kind of service.

They by fault give you an FCC. I never requested the FCC. But the sad part is that I never even considered a refund until they gave me no other option.

Neither person told me that refunds would be available beginning May 15. In fact both of them stated no refunds until “at least July”. I’ll wait and see if they start on the 15th, but don’t be surprised if there’s another delay.

My issue was that the other two passengers are minors. I don’t see how you can issue a credit to a minor and not the adult responsible for them. Anyhow their rules-fine. But I was willing to use those credits to book a cruise. Now I will get a refund one way or another. Not exactly a win-win.

Still no excuse for being yelled at by a supervisor. I was trying to support them and give them business. Not really interested in sailing with them now.

I will try to keep this short and as factual as possible without editorial:

I booked a cruise for me and my two grandsons ages 13 and 11. The cruise was scheduled for May 22.

I paid the entire amount on my credit card. NCL cancelled the cruise and sent me a notification that I could receive FCCs or a refund.

Took about a week for FCC to post. Was expecting a credit of $2,024.56 ($1,619.65, the amount I paid, and $323.9, 25% offer). The credit that showed up on my page was $767.06.

Called NCL with intent to book an Alaska cruise for myself (no grandsons) for next May using the $2,024.56. But first we needed to figure out the difference in the FCC. I was told that I am only entitled to my portion of the cruise fare. The rest of the credits belong to my grandsons and I can't use them.

What?! "Can those credit be transferred to me since I'm the one who paid for the Cruise" Nope!!

"So you gave the credits I paid for to two minor children who did not pay a penny" Yep!

"They can't go because they will be in school. What are my options" Nothing at this time!

"Are you telling me that my only option is to create a log-in for each of them and to request a refund" WE ARE NOT OFFERING REFUNDS AT THIS TIME!!

"I need to speak to a supervisor".

Supervisor comes on. Is totally unconcerned, unsympathetic, detached and cold.

I keep calm. Tell her how much I love NCL Cruises. Explain I am trying to support them by booking a future cruise.

No doing. No full FCC. No refund.

Tell her I am disappointed in how she is handling the situation and she starts YELLING AT ME!

By the way the letter that they emailed about the cancellation has a hyperlink to request a refund. That link no longer works.

Also the website no longer has a link to the refund request it had a few days ago.

I had no choice but to dispute the charges with my credit card company.

I really loved the NCL cruises I have been on and I want to support them. But the future does not look good.

Would like to know as well

On Breakaway where would the reservation desk be located?

Will go straight there upon boarding.

Coconut Chardonnay 

Thanks, but I got a shake in April on the Oasis.....

 

Do you know who the chef is in Chops now?

 

In the previous weeks there were sailings with problems with the water, have you encountered any?

 

So glad your having a great time and thank you.

Eating at Chops tomorrow -will find out

BTW: Giovanni’s was sensational

Would you mind finding out how much the onboard photo package on USB is?

6 digital or prints: $99.99

10: $149.99

20: $239.99

All inclusive digital: $299.99