I am having the same issue. Booked in April 2022 with a cruise credit. Told my balance was zero. Then last week received email stating that I over over $1k. I looked at invoice online. All the numbers/amounts appear to be different. I called and spoke to a RCI Rep and then the Resolution Department. They told me that it was a glitch in their system, that it is happening to many people, and that it should say zero balance within 7-10 days. I checked today on day 9. It now says I owe $575.40. Another different number. I spoke to resolution department again. They said that my cruise credit did not cover all of my new cruise and that I have to pay taxes. (I was told previously that I would have to pay taxes. I know that.) But last week I was told I have a zero balance. And now it says $575.40 which is significantly more than $180 in taxes. The rep also told me, that I have 3 days to pay my balance, even if I am waiting on a Supervisor's call back or my cruise will automatically be cancelled. I looked at the invoice and it does not show my cruise credit. The RCI Rep says the cruise credit only shows on their end. Why wouldn't it show on my end in my invoice that I can see? The invoice also shows the cost of the cruise is more than what I booked it at too. RCI has dropped my calls numerous times. I have spent hours on this. This is ridiculous. They are not providing correct amounts on the invoice. If anyone has suggestions, please let me know, as I am on hold with them now AGAIN. Note to everyone: SCREENSHOT YOUR INVOICE AND BOOKING PRICE AS SOON AS YOU BOOK YOUR CRUISE so, you have copies of everything in case they are any changes and this happens to you. Thankfully, at least I had written everything down: who I talked to, dates, times, amounts, etc.
