Larasmum

I looked at the menus for our October cruise on the Millie and I don't think I'm trusting them for accuracy. They only show up to breakfast on Day 8 - with "unavailable" noted for the remaining four days in my app.

WOW!! You are having terrible luck with Celebrity! I hope you stayed on your cruise next week and will have a wonderful time. You've already given more than enough to Celebrity. I'm sailing Holland America next week - first time.

Thank you. September wouldn't work for us. At this point, they have all lost faith in Celebrity and are all worried that there is nothing to stop Celebrity from just doing the same thing again next year. They are done ... taking the cash refund.

My appeal to keep the other three family cabins on the ship for our October 24 sailing was through the Executive Office. I wasn't getting any response from the phone number provided other than "it has been escalated" and "these things take time". I had two calls from the Executive Office - one to acknowledge my email and that they were having the Resolutions Department review our case, and the second to tell me that there were no options to keep the three cancelled reservations onboard. They did offer the option of doing a lift and shift for all six cabins to a future cruise - but October 6, 2024 was not available unless we wanted to "downgrade" our current V2 cabins. No more lift and shifts for us ... three cabins will sail this year, three are cancelled for refund.

I asked if they could remain waitlisted until final payment but was told no - they would be automatically cancelled May 1. Only option will be to rebook at prevailing rate if cabins become available

Thank you, mahdnc. With this final blow (I was truly hoping that there would be some way for Celebrity to fix this!) much of the joy/sparkle of this trip is now gone for me. I will go, because we have $6000 in airfare in addition to the cruise costs, but it will not be the family time I was so excited to be sharing.

Cruiseconscious - Thank you for your well thought-out response. It could easily have been anyone's reservation, and you are absolutely correct - Celebrity just don't care. Something to consider with future cruise planning ...

I'm also pleased for SFAAA. Sadly, it was NOT possible for Celebrity to resolve my issue with the family's six cabins. The only "concession" was that they could cancel ALL the reservations if we wanted to lift and shift to fall, 2025. This was after persistent emails and finally a call back from the Executive Office. First call was that they were reviewing our situation again. Second call was the party line of "nothing can be done about cancellations" with no explanation as to how the decision was made on which reservations were cancelled. Final decision is that half of the family will still travel, while half will take the refund. They have no intention of ever cruising with Celebrity again.

You are correct. I looked at this sailing as an option for my split group of six cabins (three cancelled/three stilled booked for October 24/23) and there were no verandah cabins that wouldn't involve a downgrade for everyone. Oceanviews only on Deck 2 ... At this time, our cancelled cabins will take the refund on May 1 unless a miracle occurs before then. They do not trust staying with Celebrity anymore ...

Thank you. The community here has been very supportive.

We all had assigned cabins. Still pressing on, but coming to the sad acceptance that we won't all be able to go on this cruise.

There may be 259% more oceanview cabins on the Millenium, but it still didn't stop Celebrity from cancelling two oceanviews plus a prime verandah from our six linked reservations.

I emailed this morning asking for clarification. I'm the person with six cabins linked but with three cancelled. I never got a call back from my supposed escalation to Resolutions Supervisor and still cannot get anyone to speak with me to provide answers. The booking agent on the phone yesterday told me that nothing could be done other than "maybe" doing lift and shift for all six cabins if everyone wants to stay on the same cruise. Nothing in writing offering that option, no information on why half were selected, and next year's itinerary is significantly different than the 2023 itinerary. Hoping for a response/clarification from the Executive Office but not holding my breath. Very disappointed in how this has been handled.

I called the number provided as soon as I heard the news. They escalated the case to the Resolutions Team. Since then I've also spoken to the Engagement Team and they confirmed that it is with the supervisor on the Resolutions Team. The waiting is so hard!!!

I'm still waiting on a call-back from Celebrity Resolutions Team about the cancelled three of our six bookings. It can take 3-5 business days for an update. I'm feeling incredibly stressed. How can half of the linked reservations be randomly cancelled?!? They are still showing as "booked" online.

Information was sent to our TA - no emails received directly yet.

We are a family with six cabins booked on the 10/24 cruise. Three are listed as "cancelled" - three are noted as upgraded. Of the ones cancelled, two are oceanview, one is a verandah. The three not cancelled were verandah - now concierge. All reservations are linked and a "lift and shift" from the October 2022 Japan cruise. Totally baffled but trying to get answers from Celebrity.