Larasmum

I looked at the menus for our October cruise on the Millie and I don't think I'm trusting them for accuracy.  They only show up to breakfast on Day 8 - with "unavailable" noted for the remaining four days in my app.

30 minutes ago, wahwah1 said:

I get what you mean, I'm sailing next week with Celebrity and I received an email that my cabin is oversold but this time they sent a voluntary survey. That email was sent 2 days after I L&S the japan cruise.

WOW!!   You are having terrible luck with Celebrity!    I hope you stayed on your cruise next week and will have a wonderful time.  You've already given more than enough to Celebrity.    I'm sailing Holland America next week - first time.

14 minutes ago, wahwah1 said:

They should offered you Sept 2024 as an option too. I was booked on Oct 12 2023 V2 cabin and when took the L&S option, Oct 6 2024 only had V1 and V3 left and said I had to downgrade to V3 for Oct 6 or choose another sailing in Sept 2024. I know Sept weather is l rainier than Oct, but an alternative was given.

Thank you.    September wouldn't work for us.   At this point, they have all lost faith in Celebrity and are all worried that there is nothing to stop Celebrity from just doing the same thing again next year.  They are done ... taking the cash refund.

6 hours ago, micruiser2002 said:

I really hope everyone who has been affected by this is emailing the executive office to communicate the awful way this has been handled.  I also suggest people try to start contacting the media, I am sorry but this has been a complete shxx show on Celebrity’s part.  I also tried to get information on volunteering to cancel and never got a straight answer.  This should have been handled by their most experienced employees and there should not be so much confusion on what is an option or available to those impacted.  

My appeal to keep the other three family cabins on the ship for our October 24 sailing was through the Executive Office.    I wasn't getting any response from the phone number provided other than "it has been escalated" and "these things take time".  I had two calls from the Executive Office - one to acknowledge my email and that they were having the Resolutions Department review our case, and the second to tell me that there were no options to keep the three cancelled reservations onboard.   They did offer the option of doing a lift and shift for all six cabins to a future cruise - but October 6, 2024 was not available unless we wanted to "downgrade" our current V2 cabins.   No more lift and shifts for us ... three cabins will sail this year, three are cancelled for refund. 

34 minutes ago, mahdnc said:

 

I understand. I'm sure you looked into this, there should be natural cancellations that will occur before the sailing date, can the cancelled people in your family get waitlisted?

I asked if they could remain waitlisted until final payment but was told no - they would be automatically cancelled May 1.   Only option will be to rebook at prevailing rate if cabins become available

10 minutes ago, mahdnc said:

I'm very sympathetic to your situation and I would be very upset since it's no small feat to plan a trip for a large group that requires six cabins. And then to be presented with a choice of half-of-us-go or nobody-goes simply sucks.

Thank you, mahdnc.    With this final blow (I was truly hoping that there would be some way for Celebrity to fix this!) much of the joy/sparkle of this trip is now gone for me.    I will go, because we have $6000 in airfare in addition to the cruise costs, but it will not be the family time I was so excited to be sharing.

45 minutes ago, cruiseconcious said:

I've been reading these posts with interest. So much speculation. So many people hoping that they are the lucky ones that don't get literally cast off. Maybe you will be lucky. Maybe you will dodge the bullet, and if so you have every right to be overjoyed; going on the cruise you planned for, you saved for, and that you rightfully deserve to be on.

All I would ask you is that you think of this: Celebrity did a bad thing to a lot of people. You were not affected so that will be easy to forget. But I will tell you from personal experience, we had every right you did to be on that cruise, and we are not. And what's worse is that Celebrity just didn't care. We have flights we are going to lose money on. They don't care. When they talked to me they used phrases like, "if you cancel you get nothing." If I cancel? We have been trying to find land tours now to take the place of the cruise, but of course all the good ones are sold out. When I told the Celebrity representative that she was canceling my cruise 13 months after I bought it and why did they wait so long, she curtly replied, "You still have another 6 months." They just don't care.

Maybe you got lucky. But don't you dare give credit to Celebrity for that, because if you think they care about you individually, they do not. It could just as well have been you. Try to eternalize that and you will be doing a service both to those they slighted, and to yourselves, as it may prepare you for a similar sad awakening in the future.

 

Cruiseconscious - Thank you for your well thought-out response.    It could easily have been anyone's reservation, and you are absolutely correct - Celebrity just don't care.      Something to consider with future cruise planning ...

53 minutes ago, mahdnc said:

 

I am very pleased to read this.  As I posted earlier, it is possible to get Celebrity to make some concessions if you are persistent and willing to make your case.  It's just too bad that you have to work at it.

I'm also pleased for SFAAA.     Sadly, it was NOT possible for Celebrity to resolve my issue with the family's six cabins.    The only "concession" was that they could cancel ALL the reservations if we wanted to lift and shift to fall, 2025.     This was after persistent emails and finally a call back from the Executive Office.   First call was that they were reviewing our situation again.   Second call was the party line of "nothing can be done about cancellations" with no explanation as to how the decision was made on which reservations were cancelled.   Final decision is that half of the family will still travel, while half will take the refund.   They have no intention of ever cruising with Celebrity again.

1 hour ago, wahwah1 said:

Also, for those who are considering lift and shift, I suggest to do it ASAP as Celebrity wouldn't assign you a higher cabin category, unless you pay for the difference at prevailing rate. I prefer Oct 6 2024 sailing (original Oct 12 2023) but I was told my cabin is U/A unless I downgrade to obstructed balcony or choose another sailing in Sept.

You are correct.   I looked at this sailing as an option for my split group of six cabins (three cancelled/three stilled booked for October 24/23) and there were no verandah cabins that wouldn't involve a downgrade for everyone.    Oceanviews only on Deck 2 ...       At this time, our cancelled cabins will take the refund on May 1 unless a miracle occurs before then.   They do not trust staying with Celebrity anymore ... 

7 minutes ago, mahdnc said:

 

Yes, you're right--the large number of extra oceanview cabins do not guarantee a thing.  I feel very bad about your situation with the six cabins and the stress that goes along with waiting for the Resolution Desk to get back to you.  I would not be taking this well.  I really wish you the best of luck and I hope you keep us informed of how it works out.

Thank you.   The community here has been very supportive. 

1 hour ago, southwestie said:

Your cabins. We're they all numbered or guarantee  cabins.  It's unbelievable they would that to you

We all had assigned cabins.   Still pressing on, but coming to the sad acceptance that we won't all be able to go on this cruise.

There may be 259% more oceanview cabins on the Millenium, but it still didn't stop Celebrity from cancelling two oceanviews plus a prime verandah from our six linked reservations.

1 hour ago, NMTraveller said:

Has anyone received a response back from ExecutiveOffice@celebrity.com to see what is going on?

 

I just sent my e-mail asking for information.

I emailed this morning asking for clarification.    I'm the person with six cabins linked but with three cancelled.     I never got a call back from my supposed escalation to Resolutions Supervisor and still cannot get anyone to speak with me to provide answers.   The booking agent on the phone yesterday told me that nothing could be done other than "maybe" doing lift and shift for all six cabins if everyone wants to stay on the same cruise.     Nothing in writing offering that option, no information on why half were selected, and next year's itinerary is significantly different than the 2023 itinerary.

Hoping for a response/clarification from the Executive Office but not holding my breath.   Very disappointed in how this has been handled.

13 minutes ago, micruiser2002 said:

Have you tried calling the number they provided?  Maybe try this one - Consumer Outreach at (800) 556-8209 Option 2 for Service.        

I called the number provided as soon as I heard the news.    They escalated the case to the Resolutions Team.   Since then I've also spoken to the Engagement Team and they confirmed that it is with the supervisor on the Resolutions Team.    The waiting is so hard!!!

I'm still waiting on a call-back from Celebrity Resolutions Team about the cancelled three of our six bookings.  It can take 3-5 business days for an update.     I'm feeling incredibly stressed.  How can half of the linked reservations be randomly cancelled?!?  They are still showing as "booked" online.

21 minutes ago, micruiser2002 said:

How did you find this out?

 

Information was sent to our TA - no emails received directly yet.

We are a family with six cabins booked on the 10/24 cruise.     Three are listed as "cancelled" - three are noted as upgraded.    Of the ones cancelled, two are oceanview, one is a verandah.     The three not cancelled were verandah - now concierge.    All reservations are linked and a "lift and shift" from the October 2022 Japan cruise.      Totally baffled but trying to get answers from Celebrity.