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I would like to warn that OBC received as Shareholders Benefit cannot be spent on CruiseNext certificates. I did it in the past but now it is not possible.

I was cruising on Epic on September. 

I am Platinum and have questions about benefit "Behind-The-Scenes Ship Tour".

When I am travelling with somebody who is not Platinium, is it possible to attend this tour together with such a person or it is dedicated only for Platinium ?

The 2nd question is if this benefit working now in pandemic period ?

I am starting my cruise next week on Epic from Civittavecchia.

Thank you for any help in advance 🙂

You cannot leave the ship in Italy alone - only with NCL excursion. As I remember for guests embarking in Barcelona you cannot leave the ship in Italian ports at all - also with NCL excursion.

In Spain you are free.

I have one more question about Palma HOHO buses offered by NCL. Does anybody used them ? I am interesting at what time they are starting operations ?

We are cruising also on Epic 15-Sep.

We have exactly the same problem. I hope 21 days is enough to solve it by NCL 🙂

Thanks, @Mrs_Reevo - I am 23 days before and did not noticed small letters message informing about 21 days. Now it is clear 🙂

I filled all secions in check-in but see 80% progress only. "Health and safety" secion is not marked as done although I filled all fields.

Any ideas what I should do ?

Last time then I was cruising on Costa Pacifica, Samsara Restaurant was extra paid restaurant for everybody. I had Samsara cabin but all meals had in MDR. In the past it was dedicated to Samsara cabin only but now it is history.

Could anybody say sth about first cruise on Deliziosa after locdown ?

Looking on YT I am trying to find how many passangers were on the ship. On some clips it is looking quite empty - empty balconies, empty venues inside, empty outdoor areas. During "normal" cruise there were always many clips/movies/reviews - now it is possible only to see few official clips showing nothing.

I have also question how going on shore is organized. Is it possible on your own or only in organized tours. Are pools working as usual ? Any news and details are appreciated.

I am not sure how to understand below message, but probably Costa is cancelling also all cruises to/from Middle East until March 2021. For Costa Diadema planned for Dubai cruises now they are offering different itineraries.

https://www.cruiseindustrynews.com/cruise-news/23490-costa-expands-europe-program-for-2020-2021-season.html

I requested refund for cancelled cruise on 13 April, first day when it was possible. After more than 90 days (yesterday) I contacted NCL by e-mail informing them that refund has not been done. After few hours received answer that it has been processed and should receive it soon and in fact, I recived it today. Total 99 days waiting time.

Just received CN back and see it on MyNCL account. It took almost 2 weeks after FCC for cancelled cruise appeared. Expiration date the same like before - Jan 2021. I hope NCL will extend expiration of existing CN certificates. Has anybody know if they have any plans regarding expiration dates ?

Is expiration date of CN certificates the same like before using them ? Or NCL extended it ?

My CN cert. will expire in Dec 2020 if they keep the same date...

Yes. Having 100 shares of CCL you have right to receive OBC also on Costa ships. Value depending on cruise length. I use it for years.They will require fax (!) with details of your booking plus confirmation that you are owner of CCL shares. Fax only...

More info you will find here: https://www.carnivalcorp.com/shareholder-information/shareholder-benefit/

Until 3 April, Costa cancelled all embarkation from Italian ports: https://crew-center.com/costa-cruises-cancels-embarkations-italian-ports

World cruises usually have special rules for counting Costa Club points. My friends 2 years ago received 10k points for the balcony for approx 100 nights cruise.

Thank you for all ideas and advice. As I see, my problem is common and it is not only my experience that NCL does not answer e-mails/has very bad customer service. If I book any cruise with NCL in future, I will certainly not book it directly at NCL.

Julig22 - thank you, you are right - when cancel I will loose my deposit (I used future cruise certificate for it) but I think that sometimes it is better to cancel than to pay more than I can pay booking now. I wanted to discuss about it but do not know with whom.

European site, myncl and rules could be different than in US, so maybe somebody have any experience with them. In myncl I have only phone contact for booking hotels and flights (00 800 0310 21 21). Earlier here there was also phone number for PCC but now it disappeared (on the other had it was not working-I tried it earlier).

OK, but for other topics probably Shore Excursion Specialist is not correct person. That is why I wanted to do it by e-mail (also becaue of my English speaking skills). So far it was working at NCL but as I see not now.

Maybe I am naive but when pay almost 3k EUR for the cruise it is nothing extraordinary having possibility to contact with cruise line by e-mail. Sorry if I am wrong.

HuliHuli - thank you very much for your tip.

Do you know any phone number in Europe ? Also for other topics - not only shore excursions. 

Maybe I am wrong but in my opinion PCC is not only salesmen responsible for selling new cruises but also to service existing bookings. It is my experience from HAL or Costa. 

On the other hand, as I wrote I have some other topics - not only shore excursions. One of them is big price drop of my cruise in meantime - I wanted to ask about any upgrade or OBC because of that. I also wanted to ask about changes of itinerary of the cruise and some other things.

Is it really normal that nobody do not answer any question ? 

I have very unusual problem with NCL and no idea how to solve it. Did not want to make it public but I am doing it now to hear if it is only my problem or it is something common - and ask for advice.

I have open booking for cruise on Bliss from NY in May 2020. I booked it directly using NCL website (European version). In booking I received some perks including drink package and credit for excursions - 50 USD credit per port.

In January I asked by e-mail my PCC to book selected excursions (I sent him list of them) without payment - to use credit I have in booking. I received short answer that it is impossible - he said I have to pay to book excursions now.

Because from CC forum I know that it is possible without payment, I asked him to check it with his supervisor and return back when done. It was on 8 January. No answer until now although I send several remainders...

After 2 weeks with no response I decided to write message to NCL asking them to answer my questions. I informed that I am disappointed with my PCC and also asked to change him for somebody else.

Until now - no answer.

I send several e-mails using different contact ways found on NCL website - general e-mail for reservations, for Latitudes (I am Platinum), using forms to different departments (pre-cruise guest service, shore excursions, reservations etc.). Every time I received autoresponder reply  with case number under which my message has been registered...and no answer. Resuming I am waiting for answer approx. 1,5 months. Only yesterday I received from NCL final payment remainder and started to think if I really want to go for this cruise with such bad pre-cruise service delivered. Because of described problems, in meantime I decided not to confirm open option for another cruise with NCL in October and booked it in different cruise line.

I must say that I have many other topics I wanted discuss with NCL (regarding existing reservation). I put list of them in my message but unfortunately any trial to contact with NCL failed.

So far I do not prefer phone contact (have very bad experience with them in the past) and wanted to fix everything by e-mail. I did few cruises with NCL before and so far it was easy - but not now. On the other hand when tried to contact my old PCC phone number, nobody answer. I also found that in newsletters I am receiving from NCL from time to time they are informing only about US 1-800 phone number.

Resuming: I am more and more disappointed with pre-cruise service of NCL and think about cancelling my cruise. Before I do it I wanted to ask if somebody else had similar experience or has any ideas how to contact them (I prefer e-mail). Thank you very much for any advice 🙂

Did all those passengers who planned to embark Costa Smeralda in Civitavecchia spend all the night in the port terminal ? As I remember it is not big and too primitive for spending there more than 2-3 hours waiting for embarkation.

Hi Shelly. I am going for this cruise in reverse direction in March 2020. Could you say sth about Khor Fakkan ? Is this port location suitable for exploring city on foot ? Is any shuttle bus provided ?

It is loyalality program for passangers cruising with Costa. There is not cost, you can join onboard in many places (including bars). About rules and privilliges you will find more info on Costa website - f.e. here: https://www.costacruises.eu/costa-club.html