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Gerry P

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Posts posted by Gerry P

  1. On 6/6/2020 at 11:15 AM, Jeannie333333 said:

    the last two guys have much more patience than me.  I cannot easily read such a long post, with no spaces or paragraphs and written in small type.   So no idea what the issue is.

    Whatever the OP is wishing to raise, good luck and hopefully if you sent it to RCI exec Team as suggested above, it will be laid out in a much more readable format 🙂 

    Hope this is better.

    Royal Caribbean refuses to allow me to use my cruise credits despite following all instructions exactly as they advised. I originally booked a Royal Caribbean cruise in January 2020 for a sailing date of May 11th 2020 on the Independence of the Seas. All cruises were canceled due to the global pandemic. Royal Caribbean offered consumers 2 options. Consumers could request a full refund for their canceled cruise. Or consumers could receive a 125% future cruise credit based on the original cruise amount paid rather than receiving a refund. I opted for the 125% future cruise credit. I received the future cruise credits in the form of certificate numbers via email on 4/29/2020. I received 3 cruise credit certificates each in the amount of $477.00 (one certificate for each passenger). The email from Royal Caribbean containing the credits states the following, "To redeem your future cruise credits, please contact your travel advisor or visit our website to book your new sailing and apply your credit." On 5/19/2020, I visited Royal Caribbean's website at www.RoyalCaribbean.com to book a new sailing using the future cruise credit certificates. I found a cruise similar in price to our original booking and entered the future cruise credits to be applied to the booking. During the booking process, I was instructed to enter the future cruise credit certificates to be applied to the new booking. I followed the provided instructions, entered the certificate codes, and the website showed the certificates were recognized and would be applied to the new booking. The new booking was slightly higher in price (approximately $300), so I was also instructed to enter a form of payment to cover the difference in price that was not covered by the cruise credits. I entered a personal credit card. After processing, the final confirmation page showed a total price of $1736.04. However, it also stated that an updated an invoice would be sent after the future cruise credits were applied. The confirmation page stated my future cruise credits needed to be reviewed for validity. Once reviewed and confirmed, a new invoice would be sent showing the updated total with the future cruise credits applied. I received an email confirmation showing a total $1736.04 on 5/19/2020. Within 1 minute, I also received 3 emails from Royal Caribbean showing my future cruise credits and stating the following: "Your future cruise credits were applied successfully and a new booking invoice with the reduced fare will be sent to the email address on file." I never received a new invoice and when I received my credit card statement I found that I had been charged for the full amount of $1736.04 on 5/20/2020. I contacted Royal Caribbean Customer Service via phone (800-256-6649) at 656pm MST on 6/1/2020. After speaking with a Supervisor, I was informed that my future cruise credits could not be applied to Reservation ID 541344 because I had already paid in full. I explained that I followed the instructions provided by Royal Caribbean and booked my cruise online using the future cruise certificates provided. I explained that I received a confirmation email from Royal Caribbean on 5/19/2020 confirm my cruise credits had been applied and advising me that I would receive an updated invoice with the lower fare. I was informed by a Supervisor that this was incorrect and future cruise credits cannot be applied online as stated in the email sent to consumers who chose this option. .The Supervisor stated that the cruise credits could not be applied to this booking and could only be used for future bookings. She said the only way these credits could have been used was via phone, which contradicts prior communication. She stated they will not apply the credits to the second booking and cannot make any adjustments to the fare. She said the amount overpaid must be granted in yet another fcc that I don’t want. So I’ve now paid for this 1 cruise twice with even more fcc’s on the way that I don’t want. I feel this is a predatory practice designed to trick consumers into spending more than intended. Royal Caribbean is not following the terms the provided to consumers and it appears they are attempting to capitalize on the fact that consumers were forced to cancel due to the pandemic. I’m only asking for them to allow me to use the fcc’s they provided in accordance with their instructions. But they continually refuse to assist or apply the credits as originally advised. I’m so disgusted I’m just ready to drop the whole thing and file chargebacks with my credit card company. Royal is ruining their reputation. They’re forcing consumers to spend more than they intended and I refuse to accept it. 

     

     

  2. 10 hours ago, kruzerci said:

    Raise.com has them. They are the AARP type. Do not use. They are not usable with travel agents or casino rates among many other restrictions. They are a PITA to redeem. We learned the hard way!

    I used them and learned the same thing but I was able to get a full refund, lesson learned.

  3. 56 minutes ago, Rewind said:

    We sailed in 6654 - great cabin.  While it is listed as obstructed, the lifeboat outside is shorter so you can still get a great view (just can't look straight down).  The other amazing thing is that the cabin is more square and feels quite a bit larger than a standard cabin.  The other benefit is the balcony is wider and you don't feel cramped.  
     

    5MPQSsA6EfD-0S2Ihl8kRTX21Tzg-8BXP2ve6sNud5UpX92IB.jpg

     

    6654 is the forward cabin over the middle lifeboat (11) in the picture below.

    hQGLELIH9qWioOF6vDUWfOagTfgxgwx9cYGA4FnYpx4pX92IB.jpg

     

    KnKHsZBhtYZby8-7U0_ud4sKfaX0cuW8W4h7EVTJyeUpX92IB.jpg

     

    lorgRVxGFmYm9WSkFTpJ6A70RNuQtnBYEWwkWMI3PQYpX92IB.jpg

    Is this actually Cabin 6243?

     

  4. 51 minutes ago, Rewind said:

    We sailed in 6654 - great cabin.  While it is listed as obstructed, the lifeboat outside is shorter so you can still get a great view (just can't look straight down).  The other amazing thing is that the cabin is more square and feels quite a bit larger than a standard cabin.  The other benefit is the balcony is wider and you don't feel cramped.  
     

    5MPQSsA6EfD-0S2Ihl8kRTX21Tzg-8BXP2ve6sNud5UpX92IB.jpg

     

    6654 is the forward cabin over the middle lifeboat (11) in the picture below.

    hQGLELIH9qWioOF6vDUWfOagTfgxgwx9cYGA4FnYpx4pX92IB.jpg

     

    KnKHsZBhtYZby8-7U0_ud4sKfaX0cuW8W4h7EVTJyeUpX92IB.jpg

     

    lorgRVxGFmYm9WSkFTpJ6A70RNuQtnBYEWwkWMI3PQYpX92IB.jpg

     

     

     

    is this actually cabin 6243?

     

  5. I was on the Paradise out of Tampa that sailed on November 10th, 2014.

    My wife and I sailed with my sister and sister in law.

    We had 2 cabins on the Empress deck.

    On Wednesday November 12th, my wife and I returned to the Paradise at about 2 pm after visiting downtown Georgetown.

    We heard a page requesting that my sister and sister in law contact guest services.

    We went down to guest services and were of course shocked to hear that my sister had fallen up on the Lido deck, that she was down in the medical area, and “was going to be taken off the ship.”

    My sister was tendered over to Georgetown, put into an ambulance, and was taken immediately to the hospital.

    My wife and I [who went back on the tender to the ship] were given 15 minutes to pack up and leave the ship.

    My sister was in tremendous pain and was later that evening [after several CT scans] was diagnosed with some cracked vertebrae.

    She was given pain and inflammation meds via IV, and was told she would remain in bed until she could walk with no pain.

    My sister was received what I consider to be excellent care in the hospital. She was in the hospital for about 30 hours.

    The hospital bill, which had to [of course] had to be paid before being discharged from the hospital and being allowed to leave the country, was $4789.44 US.

    The doctor bill, which was separate from the hospital bill, was about $700.00 US.

    My wife and I stayed on the island until Saturday, when all 3 of us flew back to the US.

    The total amount that was spent on the hospital, doctor, accommodations, food, & transportation was be close to $8000.00 US.

     

    I like to mention that we were helped immensely by Carnivals dock agent in Grand Cayman.

     

    My point in writing this post is to encourage everyone to purchase some type of travel insurance that would pay for at least some of your expenses if this was to ever happen to you.

     

    I’d like to ask the Cruise Critic community a few questions:

    If you were on this cruise, and happened to witness this accident, please contact me.

    And also, I also was wondering if anyone knows if there is a way to view your Sign and Sail account AFTER your cruise.

     

    What if you can't afford to pay that much money? They won't allow to leave the country?

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