Totally agree with you! We are also booked and it very frustrating to have no communication from VV. I seriously doubt I will book a cruise with them in the future. Their customer service is nonexistant. We also have a back up cruise plan and hotels in multiple departure ports! If it wasn't for loosing our deposit I would cancel this cruise in a heartbeat. I need to arrive in Lisbon on the first of May so another VV ship doesn't get me there. This is a total disregard on Virgin's part for their customers.