xvi

I've used Airbnb all over the world and have had all good experiences. Read the reviews and you'll be good :)

We are on the same cruise and had our hotels cancel on us also. Apparently some of the hotel chains will be taking reservations in December but with the cruise being Dec 3 that's leaving it pretty last minute to get a reservation... Have you looked at an Airbnb rental? Or maybe a family run inn / b&b? That's what we did.

Also, I'd rather sleep at the airport than take the risk of flying in on the same day.

They are allowed. I called and asked them. Only hair dryers- they provide one- and clothes irons are not.

 

 

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Thank you for confirming this :)

Sorry if this has already been covered, but I'm a bit confused... Is a cruise next certificate good for the deposit for 2 people sharing a cabin... or is it one cruise next certificate per person? Like as a couple, do we both need to buy one, or just one for the both of us?

Thanks very much.

Exactly my reaction! Throw it in a pony tail and forget about it!

 

 

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Must be nice! ...

You do realize though that not every woman has naturally manageable hair "just like that"...

"Just throw it in a ponytail" or calling people "silly" for their choice of hairstyle based on how YOU feel THEY should present themselves on THEIR vacation is a bit ignorant as well as overly simplistic, as it doesn't take into account different hair types, lengths, and / or the hair needs specific to certain ethnic groups. For many women, hair styling tools are a daily fact of life.

Regardless, it's been reiterated in the forums that styling tools are permitted...

I can't even imagine what you are going through. I would be a bit upset if it were me. I wonder, for those who booked air through NCL as well, how NCL is handling that? I am guessing insurance would kick in here someplace. Good luck, hopefully things will change before the actual flight.

Thank you. Luckily, American Airlines came to the rescue for us. We were fortunate because there were still a few seats left, but some Air Canada passengers still haven’t been notified and unless they read these forums, are going to have a tough time finding flights last minute. I would have been very sad to have had to cancel. After all this, that first drink aboard the ship is going to be extra rewarding... ;)

I was speaking with a TA friend, and even she called AC and was told flights were still operating - I’m just shaking my head.

 

 

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Yes my mom had to call in to Aeroplan today to get her refund and Aeroplan was in the dark too... she spent an hour on the phone going through the whole rigamaroll all over again through the ranks at Air Canada before getting it straightened out. Their lack of inter-agency communication is astonishing.

I just checked and there are NO flights on AC to SJU on December 16th. There are only star alliance partner flights. Sorry to be the bearer of more bad news.

 

 

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I think the poster is flying Jan 7th. I was just stating what Air Canada told me, that they were resuming flights as of December 16th. Hopefully by Jan 7th they’ll be ok. Fingers crossed.

Yes, already had WestJet cancel our flights to SJ for our Dawn cruise Jan.7

Rebooked last week with Air Canada....fingers crossed.

Air Canada told us December 16th for flights to resume, so hopefully you'll be ok. Good luck :)

My issue is with Air Canada not informing their passengers that their flight is canceled!

 

I called them out on FB messenger early this morning and finally got them to admit that they are not flying into, or out of San Juan until January 2018.

Up until that point, Air Canada was telling passengers their flights were no longer visible online because they were “sold out”. What kind of BS is that? Why not just be honest and give people a chance to book something else?

 

I’m pretty salty about Air Canada right now, so I’ll be flying on other airlines whenever possible.

 

 

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Agreed. We were lucky enough to find out about the cancellations early on and were able to get ahead of the situation, but many were left in the dark. Air Canada knew for over a week at least that flights were being cancelled and were just... stalling. My friend was notified over a week ago. The rest of us never got the call! It took me 4 phone calls to them over a week, each time with them denying the changes and also being told the flights were sold out, before they finally admitted the cancellations and refunded me. Luckily we were able to find new flights. Hopefully it isn't too late for others :(

Would cancellation insurance cover that?

I have my doubts, unless it's not-in-the-mood insurance...

Not helpful. Not cool.

Happy ending alert :)

 

We are all re-booked on American Airlines for the return trip home at no extra charge!

 

I can't wait to get onboard and sip that first drink!!!! :cool:

Diddo! American Airlines also rescued us. Much relieved! ;)

I am Canadian too but do not need to fly to San Juan.

 

Why not look in to flying to an American city out of whatever airport you were going to fly to San Juan and then getting a connecting flight on to San Juan.

 

That should work without having to cancel your cruise.

 

Is it the most convenient or cost effective way to go? Probably not. It is definitely an option you could consider though.

Yes we spent hours examining connecting flights out of Toronto but not much left this late in the game and what is left either doesn’t meet the cruise schedule or requires overnight layovers, and with 8 of us traveling that doesn’t make sense. Our only viable option was to take the refund from Air Canada and book on American Airlines out of Buffalo. Inconvenient, yes, but better than missing the cruise. It’s definitely a lesson in cancellation insurance...

It kind of is the issue tho... not a single Canadian airline is flying to San Juan right now but NCL won’t let us cancel. We now have to drive for 6 hours to leave from Buffalo. Nobody can control the weather, but the cruise lines could be more flexible when passengers literally cannot physically get there because there are now no flights to San Juan out of an entire country.

If you booked through aeroplan points, Aeroplan was very helpful and refunded all our points as well as the taxes paid without the usual penalty fees. If you have cancellation insurance and booked through another points system then I’m sure you’ll get your points / taxes refunded, too. But it’s the rebooking of new flights that nobody would cover for us, so we had to pay cash because our points were useless. Air Canada wanted to us to switch to a connecting United flight with a 12 hour overnight layover in New York but refused to cover the hotel costs of course... and that was the only option we were given within their network, therefore any Star Alliance / Aeroplan points are useless in this situation.

Perhaps, but it doesn’t change the fact that cruises are still going ahead, despite hotel and airline closures. The cruise lines (NCL specifically) should have been more flexible regarding refunds / rebookings because it’s not realistic to expect everyone to make it to San Juan if there aren’t enough flights for all passengers.

If you're flying Air Canada to San Juan between now and mid December, passengers are reporting flight cancellations. Some have been notified, others have not. They are trying to accommodate people on other flights, or offering refunds. There were no alternative flights that worked for us and they could not accommodate us, so we took the refund and rebooked on another airline.

I can confirm this is happening as well. We are a large group traveling from Toronto to San Juan, flights Dec 2, ret Dec 10, and it began about a week ago... when one in our party received a message that their flights were being canceled. This person was told Air Canada was now in the process of cancelling flights as they are suspending service in and out of San Juan until December 16th. At first my flight seemed good to go online and when i signed in looked fine, and even the call centre agent said the flight looked fine. But, sure enough, after escalating the issue up the ladder, we received confirmation that they are in the process of cancelling flights to San Juan. When we called they just hadn't been updated in the system yet. Another friend who has Elite status called the Air Canada Elite hotline and they double confirmed the upcoming flight cancellations.

They had no suitable alternative flights to put us on so we took the refund and booked on another airline... which is cash out of pocket because our Air Canada flight was paid with points and we couldn't rebook with points as Air Canada could not accommodate us. I don't understand why Air Canada is only cancelling and telling us this now, when other airlines cancelled like a month ago and are now ramping back up to regular service... It also doesn't sit well with me that Air Canada knew about these cancellations for over a week and sat on the information while other flights are filling up... and why only some passengers are being notified and not others? ugh.

Same issue here. Our Dec 3 sailing out of San Juan had two ports replaced and no excursions are showing for the new ports on myNCL for booking. We received the new itinerary two weeks ago and our itinerary has been updated online, just not the excursions.

Thanks for the update, Orlando. Makes sense. I guess I’ll have to keep calling Delta to check on the NY to San Juan flights.

I think the OP issue is specific to flights in and out of San Juan, however.

Also, as OP stated, they logged in online and although everything looked fine there, were told on the phone that their flight was canceled. My San Juan flights are also confirmed when I log in online, but I’m going to call Delta just in case.

Oh geez... we are also booked on Delta for Toronto to San Juan at the end of November. We had a schedule change notification about a week ago via email... just checked the website and my flights are still showing as confirmed.