Jgmagic2000

Maybe couple weeks max, definitely not 2-3 months. Are you suggesting you would be fine paying for anything in life and then returning it or cancelling and then waiting 2-3 months or more to get a refund?

Because the website says that I can refund with no penalty. Only Bonsai Teppanyaki and The Chefs table have cancellation penalties. If I didn’t eat the food or receive the service then I am do a refund of my money. We cancelled in a timely manner so others could get a reservation.

This issue only occurs if you book online prior to the cruise and then cancel once on board via the carnival hub app. The only way to get a refund is by communication with guest services via email and it takes up to 45 days to get a response.

Please be careful when reserving specialty restaurants on the carnival website prior to your cruise. We booked 2 restaurants but ended up cancelling them on the carnival hub app after having a late lunch on one occasion and longer than expected port stay. It’s been 3 weeks and I still haven’t been refunded. I’ve emailed guest service support and reached out to socials only to be told I would have to wait up to 45 days to have my email responded to. Carnival should have refunded the money as soon as the reservation was cancelled. Per the website, only Bonsai teppanyaki and the Chefs Table have fees associated with cancelling within a certain timeframe.