jdavies1948

This is a reply to one of my emails, I received this, this am. Thank you for calling us. I saw all of the notes and that IT has to be involved. I have also escalated this with my supervisor so we have all the help we can for this issue which is very strange, to be honest. This is the first time I have seen something like this. Thank you for your patience while we sort this out.

Anyone else had this problem on the Celbrity web site not updating captains club membership. I recieved the email that my level had gone from Elite to Elite plus, becuase I am Diamond plus on RCCL, it says check our web site to see the new benefits, the new level gives you. Here is my problem when I go to the web site and sign in, I am still only Elite.

Thanks for your reply, I managed to sort it out after several calls to the Miami office. It seems that celebrity gave me to two refunds on two different Credit Cards, I knew they had made the one I had paid with, but had no idea they had given me another refund on a Credit Card I had used with them a few months ago. They told me I needed to call them and pay them $498 because even though their emails were saying I did not owe anything the system was saying I owed $498 because they had refunded me twice. When I called them and tried to pay they did the transaction their system would not accept the payment because it was saying I owed nothing. Are you confused because I sure was, the lady said she would have to escalate it to a higher department and call me back, I waited 30 minutes went onto the web site and managed to pay the $498, I am keeping my fingers crossed that that is that. Thanks again

I am posting this in the hope that somebody out there can throw some light on my problem. My wife and I are celebrating our 50th anniversary this August, we booked on Cunard but Cunard informed us that New Zealand was not letting thier ships dock there, so the facte that New Zealand was one of our main countries to visit we transferred to Celebrity, we ar Diamond Plus members with RCCL, so Elite Plus with Celebrity. We booked up three crusies on Solstice, B2B2B, we sail from Vancouver to Hawaii, then to Synday then on to Singapore, a trip of a life time befitting a 50th anniversary, we at to book separate cruises, but were not that worried about it. The first cruise final payment was June 3rd, we live in the USA but were travelling to the UK to celebrate my mothers 95th Birthday, so on May 27th I decided to pay the balance therefore not have any worries while we were out of the country, or so I thought. I received the confirmation from Celebrity that I was paid in full and ready to go. On Monday June 3rd I recieved an email from celebrity saying that I owe $498 and if I did not pay by the due date (june 3rd) my cruise could be cancelled, I of course panicked and paid the $498, but then I did a bit of research and found that the $498 was for a vacation protection plan that I had declined when I first booked, and it had been added from May 27th to June 3rd. So I phoned Celebrity in the UK, you cannot phone toll free numbers in the US from the UK, and calls can be pretty expensive on cell phones. It turns out that the office over here cannot access my reservation because it was made in the US, but the guy said phone back at 2.00 PM UK Time,and they would transfer me to the Miami office, which they did. I was on the phone with them for an hour expailing all of this and in the end they said they would refund me the $498, the ususal 7 to 10 days, well I have already got it, he sent me another confirmation saying I was paid in full, and he did ask me if I had called to add the Vacation Plan I said no I was in the UK now. So once again I thought everything is fine, then the emails started again, I have received the same email 5 times since June 3rd, it says payment due 00.00 but then you look at the attached PDF it says I owe $498 and my cruise might be automatically cancelled. When I visit the web site under my reservation it says I owe $498, but when you look at the PDF it clearly states I declind the vacarion plan, mind you my web page still said I am Elite and my wife and I have have both received the email to welcome us to Elite plus, so it seems they are pretty clow with their web site. I am sorry this is so long but I am totally frustrated by this, and insight would be a plus.

My wife and I are sailing from Vancouver to Singapore, we have three different rooms, according to what I have read here we can just inform the staff or in fact they will already know. can anyone tell me what the procedure is for doing this, do we have to get off and check in every time. Thanks

This is what it says about Vaccinations. All guests 5 and older must be fully vaccinated against COVID-19 with the final dose given at least 14 days before sailing (not including your sail day). Vaccine boosters are encouraged. Guests age 1 to 4, regardless of vaccination status, can join our transatlantic sailings.

Here is what it says today on my RCCL page. All guests 5 and older are required to show proof of a negative COVID-19 test result from a supervised (in-person or via telehealth) test taken no more than 2 days prior to sailing. Proof of a negative test can be the printed or digital results. Unsupervised self-tests will not be accepted.

Ok totally confused by RCCL, booked a test for sailing this Monday on Anthem, followed what was on RCCL web site yesterday and their health protocols, anybody fully vaccinated on a 10 plus day cruise needs to get a negative administered test 3 days before departure, so booked for me and my wife. This morning Get an email stating this "All guests ages 5 and older must present negative Covid Test result taken within 48 hours prior to sailing. Went onto the RCCL web site and noticed they had indeed changed their health protocols. For transatlantic cruises, all guests age 5 and older must bring a negative test result for a covid 19 test taken with in 2 days before boarding day. Then another email appeared, it says As a reminder, all guests ages 12 and older will need to provide a negative Covid test result upon arrival to the terminal.Guests who are up to date must test within 3 days prior to boarding day. One could ask do they know what their own protocols are, the RCCL web site at time of writing still says 48 hours, ae we chant to football refs over in the UK, you don't know what you are doing