mtm103

I will let everyone know if I hear tomorrow.. security asked me exactly where I was, what time I went to my cabin, what time I left etc.. they said they would check cctv. Thank you

Yes using my sea pass to keep track of points. Thank you

Update sorry I am actually typing this in the casino (bag is in cabin now!). I spoke to Diamond concierge who contacted security. 2 security came to speak to me. I explained everything as above, and I also took them to the bar to show them where I had been sitting. I then had to fill a longer report. They were going to view cctv as well as guest services cctv. there were 2 cameras on me when I cashed the voucher out.

Sorry yes of course it is great help thank you! It is just directed at the person who said I was lying!

Thank you yes, my phone is in my hand and never went into my bag (as it doesn’t fit).

? I never said my phone was in the bag? It was a phone charger thing.. I can even attach the photo of bag and content! Why does everyone need to automatically assume I am lying?!! The voucher was less than 500 but more than 200. Casino manager is from U.K. he said it is my word against the person that cashed it in..I have now got security involved and have filled in a form.

A million percent sure. I always put it in the same part of my bag when I leave the casino. My husband was next to me. Someone else cashed it in..

I will need to speak to security.. I assumed I left the bag behind, as I didn't take it when I left, but there was plenty of opportunity for someone to pick it up.. the bar was packed as football was on.. standing room only.. bag was next to me. there is nothing to say that someone took the bag, rather than me forgetting it. I just assumed that this morning I left it. I didn't notice last night as I carried my phone and I also had some water cans.

Sorry I was just listing the main things in the bag, the hairbrush and lipstick were the largest and the only thing which had any real "value". I also had some pins etc.. sorry I only mentioned the hairbrush and lipstick as that is the only other thing that cost anything

I used my card to register at the machine - the casino manager checked the slot machine which I was playing at, so could see the voucher which I took out of the machine and the voucher generated. so they can trace it back to me.. their argument though is that a voucher is the same as cash, and it is my word against the other person that I didn't just drop the voucher, and someone else picked it up (rather than taken from my actual bag).. sorry yes, I had lipstick, hairbrush, a telephone charger, a credit card, a couple of receipts.. nothing valuable apart from the voucher.. the bag was also valuable.. weirdly that was handed in

Sorry, I don't understand, my bag had my name in it, it had my card? Thank you

Thank you. To be fair now I think about it, I am not even sure if someone took the bag, and it was later found, rather than me forgetting it. The bar was packed.

Firstly, I know it was my fault. I just wondered people's opinion on this, and whether I can do something (or not, as they keep telling me) I am currently on a RC ship. Last night I was in the casino, cashed out, and put the voucher in my bag. I then visited a bar for a drink + sorrento pizza.. I know I was very stupid, and it is 100% my fault, but I left my bag in the bar. It only had a hairbrush and some lippie.. and the casino voucher.. I realised this morning, called guest services, who said the bag was handed in.. I went to pick up the bag, and the casino voucher was gone. I spoke to the casino manager, who said they will check if the voucher has been used, but if it has, it is lost and they will not do anything about it, even if they know someone has cashed it in. The argument being is that the casino voucher is the same as cash, so it is as if i left cash on the floor. Does this sound right? I know if I lost cash it would be my fault, but it seems unfair as the casino voucher is "linked" to me. I also know it is my own fault regardless for forgetting my handbag.

Hello.. my husband was approached in the casino by the casino manager to say he gambled enough to get 30% off a future cruise. He filled in a form and was told to come back last night. He did, but casino manager was not there.. we have not heard anything since. Is the 30% discount lost? Thank you